Administrative Coordinator

2 days ago

San Antonio, United States Truck and Trailer Storage Full time $16 - $18
Customer satisfaction is our priority and #1 focus.                                                                   
Our commitment to team building and training will create a strong foundation for mutual success. Your success and earning potential will be determined by your continued commitment to deliver strong, consistent, superior service to our Customers and your Team Members.

Title:  Administrative Coordinator

Responsibilities include but are not limited to:
Diesel and Gas Garage 
  • Assist Service Writer and Lead Technician in day-to-day operations. 
  • Multitask to suit the needs of the office in a timely manner, according to deadlines. 
  • Receive and Direct Customers, Vendors, Partners and Visitors.
  • Answer phone and take detailed messages.
  • Strive to provide the highest level of Customer service to our Customers, Partners, Vendors, Visitors and all Team members. 
  • Help Service Writer and Lead Technicians - WOW every customer through all phases of the repair process.
  • Ensure insurance partners, fleet customers and customers are supported in a timely and professional manner.
  • Build relationships with customers by effectively responding to calls, text messages, and walk-in business.
  • Coordinate communications between customers and our team.
  • Weekly Inventory Management - returns and cores.
  • Approve, coordinate, track and record all day to day transactions.
  • Provide Parts runner with PO's for; Part purchasing, returns and cores. 
  • Manage customer files;  RO, Customer profile with vehicle truck and/or trailer condition report, process and issue RO-barcode, purchase receipts, invoices, returns, cores, third party services, storage fees and final invoice and payment confirmation.
  • Manage DGG's internal Inventory - invoice parts used. 
  • Review final invoice generated by Technicians & Service Writer based on PO's, operating costs, parts, associated fees with appropriate personal and email to Customer.
  • Manage payment process which could include credit, check and cash handling.
  • Bilingual - English & Spanish
  • Quickbooks and previous auto repair experience a plus.
  • Perform other duties as assigned.

Monday - Friday   8am - 5pm   
Saturdays   8am - 2pm   One Saturday on  -  One Saturday Off
 
Compensation:    
  •  Biweekly direct deposit
  •  Three Month Probation Rate: Sixteen dollars ($16-18.00) per hour  
  •  Full-time Employment Rate: $18-$20 hour determined by experience and commitment  

Bonus Structure Requirements:    
  • Completes all daily billing & payment processing, day-to-day data entry and filing. Manages returns and cores. Completes tasks appointed, scheduled and/or those that are apparent. Manages our Customer Relationships with Honesty, Accountability and Responsibility.
  • Customer are satisfied with the level of service provided all the way through (from appointment scheduling to asset pickup), and leave a genuine positive google review. 
  • Customers, Vendors, Visitors and Team Members are greeted and treated with respect at all times.  Our priority will always be to provide the highest level of Service and attention.  
  • Attendance accountability: Tardy, unexcused time-off, no show, leaves early without excuse, does not perform.

Benefits   
  •  Vacation (PTO)       Five (5) days within the first physical year  (after 90 days)   
  • Sick days: Five (5) days   (after 90 days)
  • Personal Days: Three (3) personal days   (after 90 days)
Medical: Company will cover 50% of the employee selected plan, Vision and Dentist at 100%
 
The Statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
 
Diesel and Gas Garage, LLC provides equal employment opportunities to all applicants according to their abilities and performance. Employment decisions are made without regard to race, color, religion, sex, gender, national origin, age, disability, or status as a Vietnam Era or special disabled veteran in accordance with applicable federal and state laws. Diesel and Gas Garage, LLC complies with applicable local, state, and federal laws governing non-discrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, leaves of absence, compensation, and training.

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