Director, Digital Operations

6 days ago


Los Angeles, United States Wiesenthal Full time

About us:

The Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts anti-Semitism, hate, stands with Israel, defends the safety of Jews worldwide, and teaches the lessons of the Holocaust for future generations. It is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO and the OSCE, the Organization of American States, the Latin American Parliament, and the Council of Europe. The SWC is headquartered in Los Angeles with offices in New York, Chicago, Miami, Toronto, Paris, Jerusalem, and Buenos Aires. The Museum of Tolerance Los Angeles, founded in 1993, is the educational arm of the SWC. Moriah Films is the Center’s two-time Academy Award-winning film division and the Museum of Tolerance Jerusalem is scheduled to open in 2025.

About the role:

The Director of Digital Operations will be responsible for developing, managing, and executing the organization’s digital media strategy. This role will oversee all digital marketing efforts, including social media, email marketing, website management, and online campaigns to enhance brand visibility, engagement, and donor support. The ideal candidate will have a deep understanding of the SWC’s mission and work as well as issues that are germane to the Center.

Key Responsibilities:

Digital Strategy Development:

  1. Develop and implement a comprehensive digital media strategy aligned with the organization’s goals and objectives.
  2. Identify key performance indicators (KPIs) for digital media efforts and track progress.

Content Creation and Management:

  1. Oversee the creation and curation of engaging and high-quality content across all digital platforms, including social media, websites, blogs, and email newsletters.
  2. Ensure consistent messaging and branding across all digital channels.

Social Media Management:

  1. Manage and grow the organization’s presence on social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn, YouTube).
  2. Create and schedule posts, engage with followers, and analyze performance metrics.

Website Management:

  1. Oversee the maintenance and updates of the organization’s website to ensure it is user-friendly, up-to-date, and optimized for search engines (SEO).
  2. Monitor website analytics and implement improvements based on data insights.

Email Marketing:

  1. Develop and manage email marketing campaigns to engage supporters, promote events, and drive donations.
  2. Segment email lists and personalize content to enhance engagement and response rates.

Online Campaigns:

  1. Plan and execute online fundraising and awareness campaigns.
  2. Collaborate with the development team to create compelling campaigns that inspire donations and support.

Analytics and Reporting:

  1. Utilize analytics tools to measure and report on the effectiveness of digital media efforts.
  2. Provide regular reports and insights to senior management on digital media performance.

Team Collaboration:

  1. Work closely with the communications, development, and program teams to align digital media efforts with organizational priorities.
  2. Manage and mentor digital media staff or interns as needed.

Qualifications:

  1. Bachelor’s degree in Marketing, Communications, Digital Media, or a related field (Master’s degree preferred).
  2. Minimum of 7 years experience.
  3. Proven experience in digital media management, preferably in a non-profit or cause-driven organization.
  4. Strong understanding of digital marketing strategies, tools, and best practices.
  5. Proficiency in social media platforms, content management systems (CMS), email marketing software, and analytics tools.
  6. Excellent written and verbal communication skills.
  7. Creative thinker with strong problem-solving abilities.
  8. Ability to work independently and as part of a team.
  9. Strong organizational skills and attention to detail.

Our Benefits:

We value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs.

The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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