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Vice President, Pre-Closing Insurance

2 months ago

Bethesda, United States Walker & Dunlop Full time
Department:

Servicing - Insurance

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives – they are critical to our success and ability to innovate and grow.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have
  • The importance of this role to the Servicing department is to collaborate with the origination teams to ensure each loan is compliant with insurance before it is added to the Servicing portfolio.
Primary Responsibilities
  • Manage multiple growing pre-closing insurance teams responsible for working with insurance consultants, underwriters, producers, and closers to produce Pre-Closing Insurance Reviews that meet lender requirements.
  • Oversee and implement compliance policies and procedures for the company's insurance operations across multiple teams.
  • Manage relationships and daily interaction with counterparts at Fannie Mae, Freddie Mac, HUD, Capital Market lenders, and investors.
  • Manage relationships, negotiations, and track performance of contracts with outsourced vendors and consultants.
  • Enforce insurance compliance with loan documents, servicing agreements, Fannie Mae, Freddie Mac, HUD, Capital Markets, regulations, and reporting requirements; stay up to date on changes in regulatory and lender requirements.
  • Oversee all pre-closing insurance functions, including workload management, project management, vendor assignments, third-party report review and analysis, waiver, and exception management.
  • Collaborate with Production, Underwriting, and Closing teams on pre-closing reviews.
  • Collaborate with Loan Administration and multiple Servicing teams to ensure a seamless post-closing borrower experience.
  • Work with the Servicing management team on department-wide initiatives and report to Insurance Department Lead.
  • Develop and manage the insurance compliance budget.
  • Manage, train, develop and mentor staff members.
  • Handle additional projects as assigned.
  • Presence in the office, generally 8:30 am – 5:30 pm EST, 3 days per week.
Education and Experience
  • Bachelor’s degree in Insurance, Risk Management, Business Administration, or related field, and/or 10 plus years’ experience in a loan servicing or banking environment. Prior Insurance experience required.
  • Extensive experience in insurance compliance.
  • Proven track record of developing and implementing compliance programs.
  • Strong leadership and management skills.
  • Vendor management.
  • Experience working in a senior leadership role in a financial services or insurance organization.
Knowledge, Skills, and Abilities
  • Self-starter with ability to work with limited oversight.
  • Excellent organizational skills.
  • Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.
  • Strong leadership and management skills.
  • Strong attention to detail and accuracy.
  • Strong analytical skills, with the ability to approach problems logically while ensuring adherence to program guidelines.
  • Strategic thinking and ability to analyze complex information and make sound decisions.
  • Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
  • Excellent written and verbal communication skills.
  • Strong collaboration and ability to work well with a team.
  • Excellent interpersonal and customer service skills with strong work ethic to meet daily challenges of a fast-paced environment.
  • Ability to work under pressure and meet deadlines.
  • Adaptability and ability to manage change effectively in a fast-paced and high-volume environment.
  • Proficient in the use of all MS Office products, plus experience with database software.
What We Offer
  • The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023.
  • Comprehensive benefit options that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation, some of which include:
    • Up to 83% subsidized medical payroll deductions.
    • Competitive dental and vision benefits.
    • 401(k) + match.
    • Pre-tax transit and commuting benefits.
    • A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance.
    • Paid maternity and parental leave, as well as other family paid leave programs.
    • Company-paid life, short and long-term disability insurance.
    • Health Savings Account and Healthcare and Dependent Care Flexible Spending.
  • Commitment to diversity, equity, and inclusion, with employee resource groups organizing activities and providing a space for open communication.
  • Career development opportunities.
  • Empowerment and encouragement to give back – volunteer hours and donation matching.

Eligibility may vary based on average number of hours worked.

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.

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