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Chief Sales and Marketing Officer

2 months ago

Kahului, United States Maui Oil Company, Inc. Full time

Chief Sales and Marketing Officer (CSMO)

Description: Maui Oil Inc. is part of a family-owned group of companies that has been in business in Hawaii since the early 1980's. We value people, partnerships, families and the community we serve. Our goal is to achieve outstanding customer satisfaction. Our customers and employees must feel welcomed, appreciated, and satisfied. We will serve our customers' needs, solve our customers' problems, and safely deliver beyond our customers' expectations.

Maui Oil Inc. is looking for a results-oriented Chief Sales and Marketing Officer (CSMO) to lead the talented team of representatives, and drive/manage sales across all company profit centers to meet volume and gross profit objectives for the Bulk Fuel, Cardlock, Lubricants, DEF and Materials and Equipment. The CSMO builds and manages supplier relationships, while leading the marketing efforts for all companies, creates/executes sales plans which identify the products (what we sell), pricing (how much we sell it for), place (where we sell it) and promotion (getting the word out). This position will be responsible for brand management, providing input into the digital marketing efforts, websites, social media, and portions of customer portal that are assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Sales and client relationships:

  • Cultivate and maintain business relationships with current and prospective customers, for their fuel and lubricant needs.
  • Prepares and executes annual sales and marketing business plans.
  • Manage, motivates, guides and empowers the sales team through coaching and co-selling in all markets in Hawaii and the Pacific to meet individual and collective goals.
  • Directs/oversees all sales team members pipelines, activity reports, performance objectives, ensures adequate product knowledge, and trains on sales techniques. Ensures the sales team compliance with all company policies and procedures, values and safety. Collaborates with Human Resources on employee issues or concerns.
  • Provide recommendations on commendations, salary adjustments, staffing changes, participate in the interview and selection process of new team members.
  • Overall management of tools and sales systems, including CRM.
  • Provides input on the customer portal system on functionality that affects customers.
  • Manages the sales and marketing budget.
  • Responsible for managing the supplier relationships, including negotiating supply and pricing for fuels, lubricants, DEF and equipment. Ensures all bids, contracts and agreements are within the authorized price range.
  • Collaborates with all departments in providing sales and marketing information and an overall positive and safe customer experience.
  • Develop and implement effective sales strategies and growth opportunities.
  • Establish and maintain positive working relationships within the industry, community and within the organization.
  • Participates in community functions and represents management at various business functions as needed.

Market Trends & Analysis: Research the market including the competitive landscape, gather intelligence, identify new business opportunities, trends, regulatory changes that may impact business, and ways to increase business growth. Provides sales data and reports to the Executive team such as forecasts, actual against plan, customer volume sold and margin information.

Marketing: Leads the Marketing efforts and is responsible for brand management.

Other duties as assigned.

QUALIFICATIONS: Knowledge, Education and Experience:
- Must have a BS or BA in Business, Engineering, or qualifying business experience. Five (5) plus years of past management experience in leading a small team is required.
- Comfortable and competent in leading a team of sales and marketing professionals in a competitive environment. Must be a forward thinker and comfortable in face-to-face interactions with the ability to coach, educate, direct, redirect and be a cheerleader.
- Knowledgeable about the commercial fuel and lubricants industry, preferably with prior work experience having worked in or around petroleum wholesale marketers.
- Strong growth bias, tenacity, and experienced in selling and in leading a sales team, with focus on acquiring and maintaining long-term relationships and contributing to an increasing flow of gross profit. Thorough understanding of the sales process, excellent leadership skills and a strong customer focus to deliver sales results through team members.
- Must be articulate with competent written and verbal communication skills. Demonstrate an understanding of local cultural knowledge and sensitivity. Emotional intelligence will assist in leading the team, working with other departments and facilitating business growth. Must be able to build and maintain positive business relationships.
- Experienced in Microsoft Office Suite products including Word, Powerpoint, Outlook, particularly Advanced MS Excel. Able to manipulate data files for analysis and reporting using Pivot tables, VLookup functions, IF functions, macros as needed to produce the desired information from a data file. Able to work with databases to data to actionable information. Experience with CRM and Petroleum back-office systems is a plus.
- Demonstrates a strong bias toward action and getting things done quickly, thoroughly, either personally or through delegation.
- Ability to employ a variety of means to gain agreement, initiative, conflict resolution and negotiation skills.
- Active listener. Passionate about understanding customer needs and finding solutions to customer problems.
- Critical thinking, ability to learn and adapt, make decisions, perform in stressful and difficult situations, ability to work independently or as a team, ability to teach and mentor, problem solving, attention to detail, ability to delegate and organizational skills. Must have a natural curiosity and a growth mindset coupled with an appetite to learn and expand abilities is highly valued.

TOOLS AND EQUIPMENT THAT MAY BE USED: This position operates in a professional office environment as well as in the field, and uses standard office equipment such as phone, copy, scan equipment, fax, computer, printer. May operate small hand tools.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing these duties, the employee is frequently required to sit for long periods of time, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects or office tools. The employee is occasionally required to lift or move items up to 20 pounds, stand, climb, kneel, crouch or walk.

WORK ENVIRONMENT: Work will be both in an office environment and in sellers and customers locations. Inter-island travel including overnight travel, will be required to lead the sales team, and assist in the sales process. Occasional travel to others states for several days will be required. This is primarily a Monday through Friday position, with some evening and weekend as job duties demand.

BENEFITS:
We offer medical, dental, life, and long-term disability insurance, 401k/Profit Sharing, fuel benefits, gym and Chiro benefits, and EAP.

COMPENSATION: Starting at $120,000.00+ Annually

Qualified individuals should submit their resume to:
lianne@ponosupportivesolutions.org

EEO/AA Employer:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status.

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Sales and Marketing leadership: 5 years (Required)
  • Bulk fuel, cardlock, lubricant industry: 5 years (Preferred)

Ability to Commute:

  • Kahului, HI (Required)

Ability to Relocate:

  • Kahului, HI: Relocate before starting work (Required)

Work Location: In person

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