Head of Operations, Fulfillment

6 days ago

Los Angeles, United States Decarbonize Full time

Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Head of Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision.

We are looking for a highly motivated and experienced Head of Operations, Fulfillment & Last Mile to join our team. The individual will be responsible for leading data-driven operational excellence, overseeing systems and processes, and evolving our logistics infrastructure, which serves both enterprise retailers and DTC eCommerce customers. This role would be based in Los Angeles, CA and report directly to the company founders.

Tasks
  • Develop and implement a scalable logistics infrastructure to support rapid growth across fleet management, middle mile transportation, sortation, warehouse management, fulfillment, and last mile delivery.
  • Lead and implement data-driven procedures and systems across the company to ensure operational efficiency, customer satisfaction and effectiveness.
  • Develop and implement robust supply chain metrics, cost models and KPIs to measure performance and track progress against goals.
  • Oversee day-to-day logistics operations and workforce, ensuring timely and cost-effective fulfillment and delivery.
  • Manage relationships with third-party logistics providers and negotiate contracts to optimize costs and service levels.
  • Provides leadership for continuous improvement in current logistic setup (e.g. processes, technology/tools, physical infrastructure, vendor partnerships, etc.).
  • Directly responsible for P&L, compliance and workforce (e.g., hiring, training, and developing logistics staff)
  • Proactively communicate supply chain issues, risks, and opportunities to senior management and drive collaborative solutions.
  • Work with Sales and Marketing to forecast and plan for changes in demand and make necessary adjustments to optimize assets and resources
Requirements
  • 10-15 years’ experience in logistics, supply chain, 3PL, last-mile, operations or related field, especially in an entrepreneurial environment
  • Substantial experience in developing logistics/last-mile operations for both retail and DTC eCommerce business
  • Proven track record of scaling operations from a pre-seed / seed company to series B or later in a senior leadership role, with direct responsibility of P&L
  • Proven track record of adopting technology and analytical solutions to optimize logistical processes and achieve business objectives
  • Strong understanding of supply chain best practices, industry trends, and emerging technologies.
  • Entrepreneurial, growth mindset, scrappy, roll-up-the-sleeves attitude
Benefits
  • Total compensation 150K-180K (including bonus) plus competitive stock option package as a key early stage leader
#J-18808-Ljbffr

  • Head of Operations, Fulfillment

    5 days ago

    Los Angeles, United States Gently US Inc Full time

    Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and...

  • Head of Operations, Fulfillment

    6 days ago

    Los Angeles, United States Gently US Inc Full time

    Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and...

  • Head of Operations, Fulfillment

    2 months ago

    Los Angeles, United States Gently US Inc Full time

    Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and...

  • Head of Operations, Fulfillment

    2 months ago

    Los Angeles, United States Gently US Inc Full time

    Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and...

  • Operations Executive, E-commerce Fulfillment

    1 week ago

    Los Angeles, California, United States Gently Full time

    About GentlyGently is a forward-thinking provider of same-day fulfillment and delivery solutions, empowering e-commerce and retail brands to deliver rapid, cost-effective, and eco-friendly same-day services. As we continue to grow and innovate, we are seeking a Head of Operations to join our leadership team and drive the operational success of our...

  • Head of Operations

    4 days ago

    Los Angeles, California, United States True Classic Full time

    Job DescriptionJob Title: Head of OperationsCompany: True ClassicLocation: RemoteJob Type: Full-timeIndustry: Fashion, RetailAbout Us:True Classic is a rapidly growing direct-to-consumer men's apparel brand. We are committed to empowering over 100M people worldwide to look good and feel good by the end of 2034. Our core values include:Move the Needle: We are...

  • Head Start

    3 weeks ago

    Los Angeles, United States Crystal Stairs Full time

    Crystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and AdvocacyHead Start - Operations Specialist The following job summary is for descriptive purposes only. Actual job descriptions and job title is subject to change.SUMMARY Under the direction of the Assistant Director, the Operations Specialist compiles and...

  • Head of Operations

    5 days ago

    Los Angeles, United States True Classic Tees LLC Full time

    Head of OperationsPosition OverviewClassification: Full Time EmployeeLocation: RemoteDepartment: OperationsReports to: PresidentWe are seeking an exceptional Head of Operations to drive efficiency and excellence across True Classic's operations. In this role, you will lead and optimize our processes, focusing on cost reduction, operational effectiveness, and...

  • Head of Operations

    6 days ago

    Los Angeles, United States True Classic Tees LLC Full time

    Head of OperationsPosition OverviewClassification: Full Time EmployeeLocation: RemoteDepartment: OperationsReports to: PresidentWe are seeking an exceptional Head of Operations to drive efficiency and excellence across True Classic's operations. In this role, you will lead and optimize our processes, focusing on cost reduction, operational effectiveness, and...

  • Operations & Fulfillment Assistant

    3 weeks ago

    Los Angeles, United States Rufus Labs Full time

    About the job: We are seeking an Operations & Fulfillment Executive Assistant to coordinate and manage the essential activities of our executive team and assist with operational support and customer order fulfillment. As Operations & Fulfillment Executive Assistant you will work with and report directly to the Operations Team and CEO, relaying messages and...

  • Operations & Fulfillment Assistant

    3 weeks ago

    Los Angeles, United States Rufus Labs Full time

    About the job: We are seeking an Operations & Fulfillment Executive Assistant to coordinate and manage the essential activities of our executive team and assist with operational support and customer order fulfillment. As Operations & Fulfillment Executive Assistant you will work with and report directly to the Operations Team and CEO, relaying messages and...

  • Operations & Fulfillment Assistant

    1 week ago

    los angeles, United States Rufus Labs Full time

    About the job: We are seeking an Operations & Fulfillment Executive Assistant to coordinate and manage the essential activities of our executive team and assist with operational support and customer order fulfillment. As Operations & Fulfillment Executive Assistant you will work with and report directly to the Operations Team and CEO, relaying messages and...

  • Operations & Fulfillment Coordinator

    2 weeks ago

    Los Angeles, United States Kinn Studio Full time

    Kinn is looking for an Ops & Fulfillment Coordinator, dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package.This role coordinates and executes day to day operations of order processing, inventory, logistics, fulfillment, and production, while maintaining strong relationships with our...

  • Operations & Fulfillment Coordinator

    1 week ago

    Los Angeles, United States Kinn Studio Full time

    Kinn is looking for an Ops & Fulfillment Coordinator, dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package.This role coordinates and executes day to day operations of order processing, inventory, logistics, fulfillment, and production, while maintaining strong relationships with our...

  • Fulfillment Operations Manager

    4 days ago

    Los Angeles, California, United States CookUnity Full time

    Job DescriptionCookUnity is a pioneering food delivery marketplace that connects talented chefs with consumers, revolutionizing the meal delivery experience. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our...

  • Head of People Operations

    1 week ago

    Los Angeles, California, United States Warner Music Full time

    Job Overview: At Warner Chappell Music (WCM), we are dedicated to influencing the landscape of songwriting and advocating for timeless songs by creating impactful opportunities for songwriters globally. Our workforce and culture are central to our mission, and we seek individuals who embody our service-oriented ethos and are passionate about supporting our...

  • Head of Culinary Operations

    2 weeks ago

    Los Angeles, California, United States One Haus Full time

    Head of Culinary Operations - Exclusive Private ClubAn exclusive private club is seeking a skilled Head of Culinary Operations to oversee culinary functions across multiple venues. The successful candidate will be innovative, culturally aware, and dedicated to surpassing member and guest expectations. This role entails responsibility for menu creation,...

  • Fulfillment Operations Manager

    4 days ago

    Los Angeles, California, United States Everytable Full time

    About the RoleWe are seeking a highly organized and detail-oriented Fulfillment Supervisor to join our team at Everytable. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient delivery of our products to customers.Key ResponsibilitiesManage and coordinate the receipt, storage, and shipment of products to meet...

  • Head of Supply Chain and Logistics

    2 weeks ago

    Los Angeles, California, United States Gently Full time

    About GentlyGently is a forward-thinking provider specializing in same-day fulfillment and delivery, empowering e-commerce and retail brands to deliver swift, cost-effective, and eco-friendly solutions for same-day delivery and returns. As we embark on our next growth phase, we are in search of a Head of Operations to join our leadership team and facilitate...

  • Head of Logistics and Supply Chain

    1 week ago

    Los Angeles, California, United States Gently Full time

    About GentlyGently is a forward-thinking provider specializing in same-day fulfillment and delivery, empowering e-commerce and retail brands to deliver rapid, cost-effective, and eco-friendly solutions for same-day delivery and returns. As we continue to expand, we are seeking a Head of Operations to join our leadership team and facilitate the operational...