Head of Operations, Fulfillment

4 months ago

Los Angeles, United States Gently US Inc Full time

Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Head of Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision.

We are looking for a highly motivated and experienced Head of Operations, Fulfillment & Last Mile to join our team. The individual will be responsible for leading data-driven operational excellence, overseeing systems and processes, and evolving our logistics infrastructure, which serves both enterprise retailers and DTC eCommerce customers. This role would be based in Los Angeles, CA and report directly to the company founders.

Tasks
  • Develop and implement a scalable logistics infrastructure to support rapid growth across fleet management, middle mile transportation, sortation, warehouse management, fulfillment, and last mile delivery.
  • Lead and implement data-driven procedures and systems across the company to ensure operational efficiency, customer satisfaction and effectiveness.
  • Develop and implement robust supply chain metrics, cost models and KPIs to measure performance and track progress against goals.
  • Oversee day-to-day logistics operations and workforce, ensuring timely and cost-effective fulfillment and delivery.
  • Manage relationships with third-party logistics providers and negotiate contracts to optimize costs and service levels.
  • Provides leadership for continuous improvement in current logistic setup (e.g. processes, technology/tools, physical infrastructure, vendor partnerships, etc.).
  • Directly responsible for P&L, compliance and workforce (e.g., hiring, training, and developing logistics staff)
  • Proactively communicate supply chain issues, risks, and opportunities to senior management and drive collaborative solutions.
  • Work with Sales and Marketing to forecast and plan for changes in demand and make necessary adjustments to optimize assets and resources
Requirements
  • 10-15 years’ experience in logistics, supply chain, 3PL, last-mile, operations or related field, especially in an entrepreneurial environment
  • Substantial experience in developing logistics/last-mile operations for both retail and DTC eCommerce business
  • Proven track record of scaling operations from a pre-seed / seed company to series B or later in a senior leadership role, with direct responsibility of P&L
  • Proven track record of adopting technology and analytical solutions to optimize logistical processes and achieve business objectives
  • Strong understanding of supply chain best practices, industry trends, and emerging technologies.
  • Entrepreneurial, growth mindset, scrappy, roll-up-the-sleeves attitude
Benefits
  • Total compensation 150K-180K (including bonus) plus competitive stock option package as a key early stage leader

  • Head of Operations

    1 week ago

    los angeles, United States Albert Einstone's Full time

    Company DescriptionAlbert Einstone’s is a company focused on providing a controlled cannabis experience to customers. With a mission to ensure a uniform and reliable product, we prioritize quality and precision in our cultivation process, flower selection, and final products. Our signature product, El Blunto offers a premium cannabis pre-rolls...

  • Head of Operations

    2 weeks ago

    Los Angeles, United States Albert Einstone's Full time

    Company DescriptionAlbert Einstone’s is a company focused on providing a controlled cannabis experience to customers. With a mission to ensure a uniform and reliable product, we prioritize quality and precision in our cultivation process, flower selection, and final products. Our signature product, El Blunto offers a premium cannabis pre-rolls...

  • Head of Operations

    2 weeks ago

    Los Angeles, United States Albert Einstone's Full time

    Company DescriptionAlbert Einstone’s is a company focused on providing a controlled cannabis experience to customers. With a mission to ensure a uniform and reliable product, we prioritize quality and precision in our cultivation process, flower selection, and final products. Our signature product, El Blunto offers a premium cannabis pre-rolls...

  • Fulfillment Operations Manager

    4 weeks ago

    Los Angeles, California, United States CookUnity Full time

    Job Title: Fulfillment Operations SupervisorCookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. Our mission is to bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs.We're looking for a highly skilled Fulfillment Operations Supervisor...

  • Head Start Operations Manager

    4 weeks ago

    Los Angeles, California, United States Crystal Stairs Full time

    Job SummaryCrystal Stairs, Inc. is seeking a highly skilled and experienced Operations & Compliance Manager to join our team. As a key member of our Head Start leadership, you will be responsible for overseeing the operations of all Head Start facilities, ensuring compliance with Performance Standards, and coordinating with various departments to achieve...

  • Fulfillment Operations Manager

    3 weeks ago

    Los Angeles, California, United States Everytable Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Fulfillment Supervisor to join our team at Everytable. As a key member of our operations team, you will be responsible for ensuring the efficient and accurate processing of orders, managing inventory levels, and maintaining a safe and productive work environment.Key Responsibilities:Oversee...

  • Head of Operations and Finance

    3 weeks ago

    Los Angeles, United States Piñata Rent Full time

    About Piñata:Piñata is transforming the rental experience by making rent payments rewarding. Our innovative platform rewards renters for their biggest monthly expense while providing valuable insights and benefits for landlords and property management companies. Our team is driven by a passion for creating meaningful financial impact and enhancing the...

  • Head of Operations and Finance

    3 weeks ago

    Los Angeles, United States Piñata Rent Full time

    About Piñata:Piñata is transforming the rental experience by making rent payments rewarding. Our innovative platform rewards renters for their biggest monthly expense while providing valuable insights and benefits for landlords and property management companies. Our team is driven by a passion for creating meaningful financial impact and enhancing the...

  • Head of Operations and Finance

    3 weeks ago

    Los Angeles, California, United States Piñata Rent Full time

    About Piñata Rent:Piñata Rent is revolutionizing the rental experience by making rent payments rewarding. Our innovative platform rewards renters for their biggest monthly expense while providing valuable insights and benefits for landlords and property management companies. Our team is driven by a passion for creating meaningful financial impact and...

  • Head of Operations and Finance

    3 weeks ago

    Los Angeles, United States Piñata Rent Full time

    About Piñata:Piñata is transforming the rental experience by making rent payments rewarding. Our innovative platform rewards renters for their biggest monthly expense while providing valuable insights and benefits for landlords and property management companies. Our team is driven by a passion for creating meaningful financial impact and enhancing the...

  • Head of Female Prison Operations

    1 month ago

    Los Angeles, California, United States Sodexo Group Full time

    About the RoleWe are seeking a highly experienced and skilled individual to fill the position of Head of Female Prison at HMP YOI Peterborough. As a key member of our team, you will be responsible for providing strategic and operational leadership for the female prison, ensuring the delivery of high-quality services and promoting a safe and secure custodial...

  • Head of Operations Excellence

    1 month ago

    Los Angeles, United States The Judge Group Inc. Full time

    Location: REMOTESalary: $80,000.00 USD Annually - $90,000.00 USD AnnuallyDescription: Position: Head of Operations Excellence Location: 100% RemoteType: Permanent FTESalary: $80-$90kResponsibilities: Create Brand Operational Standards (Excellence Standards) for specific brand(s) following the existing Operational Standards and based on best practices...

  • Head of People Operations

    2 weeks ago

    Los Angeles, California, United States Pearl Full time

    About PearlPearl is revolutionizing the future of dentistry with cutting-edge AI solutions that set new standards for quality and care worldwide.Since 2019, our team has pioneered FDA-cleared computer vision capabilities for interpreting 2D and 3D dental imagery, a game-changing innovation that clinicians, practice owners, labs, and insurers use to elevate...

  • Fulfillment Operations Manager

    2 months ago

    Los Angeles, California, United States Everytable Full time

    About the RoleWe are seeking a highly organized and detail-oriented Fulfillment Supervisor to join our team at Everytable. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient delivery of our products to customers.Key ResponsibilitiesManage and coordinate the receipt, storage, and shipment of products to meet...

  • Head of Digital Operations

    3 days ago

    Los Angeles, California, United States Omnicom Media Group US Full time

    Job Title: Head of Digital OperationsAbout the Role:We are seeking a highly skilled Head of Digital Operations to join our team at Omnicom Media Group US. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our digital media business, ensuring seamless execution of campaigns, and driving process...

  • Head of Business Operations and Strategy

    4 weeks ago

    Los Angeles, California, United States Serve Robotics Full time

    Job Title: Head of Business Operations and StrategyWe are seeking a highly experienced and strategic leader to join our team as Head of Business Operations and Strategy. As a key member of our leadership team, you will be responsible for scaling our field operations organization, driving data-driven decisions, and optimizing processes to ensure efficient...

  • Head of Business Operations and Strategy

    4 weeks ago

    Los Angeles, California, United States Serve Robotics Full time

    Job Title: Head of Business Operations and StrategyWe are seeking a highly experienced and skilled Head of Business Operations and Strategy to join our team at Serve Robotics. As a key member of our leadership team, you will be responsible for scaling our field operations organization, driving data-driven decisions, and optimizing processes to ensure...

  • Head of Business Operations and Strategy

    1 month ago

    Los Angeles, California, United States Serve Robotics Full time

    {"title": "Head of Business Operations and Strategy", "description": "Job SummaryWe are seeking a highly experienced and strategic leader to join our team as Head of Business Operations and Strategy. As a key member of our leadership team, you will be responsible for scaling our field operations organization, driving data-driven decisions, and optimizing...

  • Fulfillment / Customer Service Associate

    4 months ago

    Los Angeles, United States Menacelosangeles Full time

    **Fulfillment / Customer Service Associate APPLY NOW** Los Angeles, CA Operations Full Time ****The Role of Fulfillment / Customer Service Associate**** We are looking for an attentive Fulfillment / Customer Service associate that will be r esponsible for the day-to-day operations of e-commerce product flow which includes receiving, picking, packing and...

  • Head of Plant Operations

    3 weeks ago

    Los Angeles, California, United States Firmenich Full time

    About the RoleWe are seeking an experienced leader to join our team as the Head of Plant, responsible for the day-to-day operations of our fragrance manufacturing site in Van Nuys, CA.Key ResponsibilitiesEnsure the safety and environmental performance of the facility, including employee OSHA training and environmental reporting.Oversee the quality of...