Head of Operations

Head of Operations

Position Overview

Classification: Full Time Employee

Location: Remote

Department: Operations

Reports to: President

We are seeking an exceptional Head of Operations to drive efficiency and excellence across True Classic's operations. In this role, you will lead and optimize our processes, focusing on cost reduction, operational effectiveness, and seamless product delivery. The ideal candidate will have a proven track record in supply chain management and operations within an omnichannel, global retail environment, and be comfortable thriving in a fast-paced, high-growth setting. We are looking for a passionate operations leader ready to make an immediate impact and ensure our organization is fully prepared to scale across all sales channels globally.

Key Areas of Accountability

Team Leadership

• Recruitment & Development: Hire and onboard top talent for internal teams and external partners, ensuring they align with the company culture and values.
• Team Motivation: Develop and implement strategies to foster a collaborative and high-performance work environment, encouraging innovation and continuous improvement.
• Partnership Management: Build strong & mutually-beneficial relationships with external partners (e.g., 3PLs, product vendors, consultants, SaaS partners, off-shore resources) to ensure alignment with True Classic's goals and priorities.

Supply Chain Management

• Procurement: Oversee sourcing and supplier management to ensure quality, cost-effectiveness, and timely delivery of product goods.
• Sustainability & Compliance: Ensure all supply chain activities adhere to environmental, social, and governance (ESG) standards, and comply with all relevant regulations and certifications.
• Risk Management & Contingency Planning: Develop and implement strategies to identify, assess, and mitigate risks across the supply chain, including geopolitical, economic, and environmental factors.

Logistics

• Inbound Transportation: Coordinate closely with suppliers and transportation providers to optimize inbound delivery schedules, manage costs, ensure compliance, and maintain real-time tracking for proactive issue resolution.
• Global Warehousing & Fulfillment: Oversee global warehouse operations to maximize efficiency, accuracy, and capacity, utilizing advanced technologies to streamline order fulfillment and maintain inventory integrity.
• Outbound Transportation: Select and manage carriers to ensure cost-effective, timely deliveries, leveraging route optimization and performance monitoring to meet customer expectations.
• Internal Transfers/Transportation: Ensure internal inventory transfers are executed in a timely and efficient manner.
• Reverse Logistics: Develop customer-friendly return processes, focusing on efficient handling, refurbishment, and value recovery from returned goods, minimizing financial and environmental impact.

Project Management Office (PMO)

• Strategic Project Oversight: Lead the PMO in managing key cross-functional projects, ensuring they are completed on time, within scope, and within budget.
• Process Documentation & Optimization: Audit, document, and optimize all True Classic processes to enable the company to operate efficiently & effectively as we continue to scale (e.g., Standard Operating Procedures (SOP), Decision Frameworks (DFs), and Responsibility (RACI) documentation for all key processes and decisions).
• Cross-Functional Collaboration: Coordinate with other departments to align project goals with overall business strategy and ensure successful project execution.

Central Inventory Management (CIM)

• Real-Time Inventory Visibility: Implement and maintain systems that provide real-time, accurate inventory data across all distribution centers, ensuring informed decision-making and reducing stock discrepancies.
• Inventory Audits & Compliance: Regularly conduct inventory audits and ensure compliance with company policies and industry standards, reducing the risk of shrinkage and improving overall accuracy.
• Inventory Processes & Tech Integrations: Streamline and automate inventory management processes through the integration of advanced technologies and software solutions, enhancing efficiency, accuracy, and scalability across all operations.

Qualification Requirements

• Strong leadership and team-building skills.
• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• MBA or advanced degree preferred.
• Minimum of 10 years of experience in operations and supply chain management.
• Proven track record in leading and managing large-scale operations.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational abilities.
• Experience with supply chain management software and systems.
• Ability to thrive in a fast-paced, dynamic environment.

Skills and Competencies

• Experience in Consumer / Retail operations and supply chain.
• Proficiency in data analysis and reporting tools.
• Knowledge of international supply chain management.

Company Overview:

True Classic launched in late 2019 and has grown to become one of the hottest direct-to-consumer men’s apparel brands, continuing to experience rapid growth despite changes to digital advertising and the macroeconomic environment. We are on a mission to empower over 100M people worldwide to look good and feel good by the end of 2034 and are guided by six core values to chart our path to success:

Move the NeedleWe are obsessed with driving tangible business results.We constantly refocus our efforts and eliminate busy work to drive measurable impact.We embrace simplicity, automation, and technology to amplify our force.Harness GritWe are ambitious and persevere through challenges with a relentless spirit.We're optimistic about the future and our glass is half full.We are self-motivated, resourceful, and determined to make a difference.Go FastWe are nimble, open-minded, and seek the fastest path to success.We remove barriers, eliminate friction, and move at the speed of light.We believe that “done is better than perfect” and fail forward to make progress.Execute as a ProWe are curious and leverage data & insights to move in the right direction.We are doers, embody an owner’s mentality, and strive to get 1% better every day.We work systematically to produce consistent results & get our projects done right.

Be Creative

We are first-principles thinkers and develop bold ideas to challenge the status quo.

We are innovators at heart & believe that ingenuity is often the solution.

We solve problems resourcefully and think outside the box.

Lead with Empathy

We obsess over our customers to consistently over-deliver.

We are inclusive, appreciative, and supportive of our employees & partners.

We put ourselves in others’ shoes and seek to deeply understand their perspective.

Work Environment:

This is a remote position, allowing you to work from the comfort of your home or any location with reliable internet access within the United States. You will spend extended periods at a computer, so a comfortable and ergonomic workspace is essential. We provide the necessary tools and support to ensure a productive and collaborative virtual work experience. Additionally, the company holds quarterly all-hands meetings in California, which you would be expected to travel to and attend in person.

Compensation and Benefits:

• Salary depends on experience
• Unlimited Sick Days & PTO
• Company paid medical, dental, and vision PPO insurance (Anthem Gold PPO)
• 401k plan with 3% company match
• Monthly $200 stipend for home office expenses
• Free $1,000 worth of True Classic merchandise every year
• Free Employee Assistance Program

Our mission is to empower everyone to show up as their best self. We are dedicated to creating a community where creativity, curiosity, and innovation thrive; and that starts with welcoming diverse voices to our team. We believe that everyone should feel confident being exactly who they are, which is why we’re committed to being an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or an accommodation due to a disability, please reach out to Human Resources.

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.

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