Market Service Director

3 weeks ago

Chicago, United States GE HealthCare Full time
Job Description Summary The Market Service Director role will be responsible to design and oversee the service strategy for the market/or specific geographic area. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a team of highly effective Area Service Leaders. This role will partner with the Market Vice President and other commercial leadership as well as peer management staff for the market in executing on business growth and driving customer satisfaction with our customers. This role will serve as a senior point of contact for critical customer escalations in matters related to service and customer support for the market including key internal SBU initiatives. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.

Responsibilities

Job Description

  • Owns/influences budgets and operating plans and has high levels of evaluative and operational judgement to achieve business outcomes.
  • Interprets internal and external business challenges and recommends best practices to improve products, processes, or services. Utilizes understanding of industry trends to inform decision making process.
  • Establish and maintain contact with key customers to provide on-going business support to an assigned designated geographic region or coverage area.
  • Provides professional or thought leadership to the Area Service Leadership. Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization as needed.
  • Leads in finding creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management techniques that may interact with adjacent functions needed to solve issues.
  • Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
  • Effectively communicates complex messages to leaders and influences peers to take action when needed.
  • Manages the operations to bring about customer service excellence with a focus on Environmental Health & Safety (EHS) & Quality while instilling a culture of compliance to process in accordance with all applicable regulations and employee safety practices.
  • Work collaboratively with Healthcare Services Account Manager, Commercial Service leadership, Regional Account Executives, and others to drive strategic customer solutions.

Qualifications

  • Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 8 years related of experience.)
  • 6+ years’ experience leading leaders
  • Significant experience focused in Services & Customer Service Management. Demonstrated experience managing a P&L
  • Strong oral and written communication skills. Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.
  • Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
  • Excellent technical knowledge and understanding of the customer issues.

Desired Qualifications

  • MBA preferred
  • Prior experience managing a Field Service team in equipment maintenance.
  • GE Healthcare Service or Operational experience
  • Prior field sales or field service experience.
  • Experience in managing a large P&L.
  • An inclusive leader that builds a connection through personal involvement and trust.
  • Proven ability to influence and drive change.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

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