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Program Manager, Residential

4 months ago

Albany, United States St. Catherine's Center for Children Full time
Job DescriptionJob Description

About Our Organization:

St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.


St. Catherine’s employs more than 300 full and part-time staff. Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.


Job Summary:

Under the supervision of the Director of Residential Services, the Program Manager manages the operation and supervision of Copson House.

Duties/Responsibilities include, but are not limited to:

  • Develop and maintain a therapeutic, child centered treatment environment.

  • Oversees the safety and maintenance of the building, grounds and vehicles. Follow-up with the Maintenance Department regarding any repairs that are needed.

  • Responsible for interviewing, hiring, supervising and training of program staff.

  • Attend and actively participate in program meetings.

  • Participate in the intake process.

  • Schedule staffing assignments according to required ratios for all shifts.

  • Manage overtime assignments within the prescribed limits set by the agency.

  • Oversees program development for the site, scheduling all routines and recreational activities in coordination with the recreation specialist.

  • Complete all required documentation and record keeping via paper or electronic health record and ensure that supervisees complete all required documentation and record keeping via paper or electronic health record.

  • Work collaboratively with Human Resources and the Business Office to ensure compliance with Agency policies and procedures.

  • Ensure compliance with medication protocols.

  • Attend and successfully complete the medication course, receive and maintain medication certification. Administer medication as needed, according to agency protocols.

  • Responsible for the timely completion of staff evaluations.

  • Participate in any required training and ensure that supervisees participate in any required training as well.

  • Attend and successfully complete Therapeutic Crisis Intervention (TCI) training as well as any other Agency-mandated trainings.

  • Carry out all managerial tasks associated with the operation of a residential program.

  • Assume an active role in agency and department committees and work groups as requested.

  • Assume role of on-call supervisor (OCS) as assigned.

  • Oversees and participates in the post crisis response process after serious incidents.

  • Additional position-related duties and responsibilities as assigned by the Director of Residential Services.

Organizational Relationships:

  • The Program Manager reports to and is supervised by the Director of Residential Services.

  • Supervises all program staff.

  • Serves as an active member of the Residential Treatment Team and other assigned treatment teams.

  • Works collaboratively with the nursing, clinicians, food service employees, and case managers to form an interdisciplinary team for the development of the therapeutic environment.

Position Specifications:

  • A Bachelor’s degree in human services field with 2 years’ experience working with youth in a residential setting required. A relevant combination of education and experience will be considered.

  • Experience working with children exhibiting emotional, behavioral and interpersonal challenges, mental health diagnoses and trauma history, required.

  • Ability to handle sensitive data with strict confidentiality.

  • Ability to function well in a high-paced and at times, stressful environment.

  • Excellent organization, planning and time management skills.

  • Outstanding communication and interpersonal skills, with the ability to build strong working relationships with regulatory bodies; capacity to exhibit empathy for those in need.

  • Proficiency in various computer applications such as Microsoft Office Suite (Word, Excel), Google Business Suite (Google Sheets, Docs, Meet), as well as the Internet; Experience with AWARDS / Connections.

  • Must have a Clean and Valid New York State Driver’s License; be actively licensed for at least one year, and have the ability to meet criteria as outlined in the Policy for Agency Drivers.

  • Must have the ability to become certified to administer medications.

  • Must become van certified to drive 8-15 passenger agency vehicles.

  • Demonstrated placidity and patience; flexibility and adaptability.

  • Must be willing and able to work in close proximity with the clients we serve.

  • Ability to pass required pre-employment background checks, to include fingerprinting, is required.

Essential Functions:

  • Ability to understand, communicate, represent and carry out the mission, values, philosophy and policies of St. Catherine’s Center for Children.

  • Demonstrated ability to meet the therapeutic needs of clients in the residential program.

  • Must have the ability to provide therapeutic intervention for clients as appropriate.

  • Ability to understand and utilize all techniques involved in Therapeutic Crisis Intervention.

  • Must be capable of performing physical interventions if necessary.

  • Ability to work flexible, non-traditional hours, outside of scheduled work hours.

  • The Program Manager will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities of this position. Strict confidentiality is expected and required.

  • Ability to carry out written and electronic documentation as required by St. Catherine’s policies and procedures and as required by regulating agencies.

  • Ability to organize and effectively manage (in a timely manner) the varied tasks of the position.

  • The capacity to maintain a helping role and to intervene appropriately to meet service goals.

What We Offer*:

  • Competitive Pay with an Excellent Benefits Package

  • Health Insurance options*: Medical, Dental and Vision

  • Generous Combined Leave Time and LOADS of PAID Holidays* (Calendar B = 10 Paid Holidays)

  • $500 Employee Referral Bonus*

  • Professional Development & Career Growth Opportunities

  • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*

  • Pension Plan with Aggressive Agency contribution*

  • Life Insurance – Automatic Benefit, at no cost to you

  • Paid Training* including TCI and CPR/AED/First Aid Certification Update courses, if role appropriate

  • Tuition Reimbursement*

  • Travel/ Mileage Reimbursement*

  • Our Commitment to Diversity, Equity, Inclusion & Belonging

  • The Comfort of a Business Casual Environment.

*To qualify, certain conditions may apply; See Human Resources for additional details.


EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks