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Office Administrator

3 months ago

Saint Joseph, United States Culligan 17KS Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources

Position: Office Administrator
Reports to: Operations Manager or Director

Company Overview
Do you want to join a family-owned business with the support of an international company? Would you like to join a fast-growing company that provides great water treatment solutions to enrich our customers lives in the home and workplace?

Culligan Water of St. Joseph, located in St. Joseph, MO is currently seeking an individual experienced in customer-focused positions as an Outbound Customer Service Representative

As the worlds leading water treatment experts for over 85 years, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers. Headquartered in Olathe, KS, our dealerships in Kansas City, Topeka and St. Joseph offer technologically advanced, state of the art residential, commercial, industrial water filtration products including water softeners, water filtration, industrial water treatment solutions, food service, medical and pharmaceutical solutions, drinking water systems, whole house filtration and more

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Resourcefulness Customer Focus Team Player
Passion Integrity Analysis Skills
Detail Oriented Communication Interpersonal Skills

Position Responsibilities:
This position is responsible for outbound calls including collections and service scheduling, handling walk-in customers and managing questions/inquiries from our customers over the phone and in person related to billing, payments, and updating customer account records. This position also completes some basic warehouse duties including inventory issuing and receiving, customer purchases, and reporting and assisting with other administrative duties as needed. This is an in-person position and regular, in-office attendance is required during business hours.

Specific Job Functions:
  • Outbound collection calls for business and residential past due accounts.
  • Outbound calling of current customer base to schedule maintenance appointments.
  • Assist with daily tasks in the office and warehouse.
  • Maintain an accurate customer database by updating customer contact and billing information.
  • Diligently works toward the completion of special projects, requests, and assignments as appropriate.
  • Assists in sales process as necessary.
  • May perform other duties as needed and/or assigned.
  • Must abide by all company policies as contained in the company associate handbook.
Compensation & Benefits:
Employees of Culligan receive a competitive benefits package and exclusive privileges, including:
  • Medical
  • Dental
  • Vision
  • 401(k) & 401(k) match
  • Product Discounts
  • Paid Time Off
  • Paid Birthday Off
Requirements:
  • Regular and predictable in-office attendance to serve our customers who come into the location.
  • High School Diploma or equivalent and two (2) years of experience with business office and/or operations functions; or an equivalent combination of education and experience.
  • Three (3) to five (5) years in business office management.
  • Working knowledge of outbound calling, basic inventory and warehouse receiving and customer service.
  • Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
  • Proficient in using Microsoft Office and ability to operate standard office equipment.
  • Able to travel locally between locations (if applicable).
Physical Requirements:
  • Must be able to sit at a computer and type for extended periods of time.
  • Must be able to lift up to 50 lbs.
  • Office and Warehouse work setting.
Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees at Culligan Water of St. Joseph are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Culligan Water of St. Joseph is an Equal Opportunity Employer.