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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
1 month ago
Charlotte, United States DebtBook Full timeAbout this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
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Customer Success Manager
3 months ago
Charlotte, United States DebtBook Full timeAbout this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
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Customer Success Manager
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Customer Success Manager
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Customer Success Account Manager
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Charlotte, United States US Health Services Full timeA Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...
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SIOP and Customer Success Manager
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Charlotte, United States Carrier Transicold Polska Sp. z o.o. Full timeSIOP and Customer Success Manager page is loaded SIOP and Customer Success Manager Apply locations CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA time type Full time posted on Posted 3 Days Ago job requisition id 30158171 Country: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road,...
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SIOP and Customer Success Manager
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SIOP and Customer Success Manager
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Customer Success Lead
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Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
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Customer Success Lead
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Charlotte, United States Townsquare Interactive Full timeThis position requires you to work in our Charlotte Uptown office** About Townsquare Interactive At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO,...
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Customer Success Manager
1 month ago
Charlotte, United States Flyerone Full timeCurrently, we're looking for a Customer Success Manager . It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream. Field Materials is the leading AI platform to control and verify spending for the construction industry. Founded by...
Customer Success Manager
2 months ago
We are searching for a Customer Success Manager - Strategic Accounts to join our team at Lucid Bots, Inc. We are an innovative and rapidly growing robotics company based in Charlotte, NC, dedicated to providing state-of-the-art robotic solutions to the external cleaning industry. Our cutting-edge products help our clients improve efficiency, safety, and productivity for dull, dirty, and dangerous tasks.
Why Join Lucid Bots, Inc.?
At Lucid Bots, Inc., you will be part of an innovative team that is transforming industries through advanced robotic solutions. We offer a collaborative and dynamic work environment, opportunities for professional growth, and a commitment to employee development. Join us and make a significant impact on our clients' success and the future of robotics.
A Day in the Life of a Customer Success Manager - Strategic Accounts
As a Customer Success Manager - Strategic Accounts, you will play a pivotal role in ensuring the success, satisfaction and adoption of our products by delivering value through our robotics solutions with our high-value clients. This position will allow you to showcase your problem-solving skills addressing both mechanical hardware and software issues affecting the performance of our robotic products. You will be responsible for managing and nurturing relationships with our strategic accounts, helping them to maximize the value they get from our robotic solutions.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in strategic accounts.
- Onboarding and Training: Lead the onboarding process for new clients and provide ongoing training to ensure they are fully utilizing our products.
- Customer Advocacy: Act as the primary advocate for the client within Lucid Bots, ensuring their needs and feedback are communicated and addressed timely and with high quality results.
- Issue Resolution: Proactively identify and resolve any issues or challenges that clients may encounter with our products.
- Value Delivery: Continuously work with clients to ensure they are achieving their desired outcomes and deriving maximum value from our solutions.
- Strategic Planning: Collaborate with clients to develop strategic plans that align our solutions with their business goals.
- Renewals and Upsells: Drive contract renewals and identify opportunities for upselling additional products and services.
- Sales Targets: Exceed sales targets by identifying and capitalizing on opportunities for upselling and cross-selling.
- Data Analysis: Monitor and analyze client usage data to identify trends and areas for improvement.
- Customer Feedback: Gather and analyze customer feedback to inform product development and improve customer experiences.
- Travel: Occasionally travel to client sites for face-to-face meetings and support.
Qualifications:
- Experience: 5+ years of experience in customer success, account management, or a related field, preferably with strategic accounts in a technology-driven environment.
- Technical Aptitude: Ability to understand and communicate technical concepts; experience with robotics or similar technology is a plus.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with our diverse customer base.
- Relationship Building: Proven ability to build and maintain strong, long-term client relationships.
- Organizational Skills: Highly organized with the ability to manage multiple priorities and deadlines.
- Education: Prefer bachelor's degree in business, engineering, or a related field.
