Current jobs related to Onsite Technical Support Specialist - New York - TIER4 GROUP

  • Onsite Technical Support Specialist

    3 weeks ago

    New York County, New York, United States Bit by Bit Inc Full time

    **Job Summary**Bit by Bit Inc is seeking a highly skilled and dedicated Onsite Technical Support Specialist to provide top-notch technical support and customer service to our clients.This is a full-time position, working on-site at a client's location 3-4 days a week. As a member of our team, you will be responsible for providing technical support,...

  • Technical Support Specialist

    4 days ago

    New York, New York, United States Core BTS Full time

    Job Title: Technical Support SpecialistCore BTS is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and guidance to resolve users' Cisco IP phone...

  • Onsite Technical Support Specialist

    3 weeks ago

    New York County, New York, United States Bit by Bit Inc Full time

    Bit By Bit Inc is seeking a skilled and enthusiastic Technical Support Specialist dedicated to delivering exceptional customer service and technical assistance to our clientele. We are looking for an individual to fill a Dedicated Technical Support role (compensation based on expertise). In this capacity, you will be on-site and focused on a particular...

  • Onsite AV Support Specialist

    2 weeks ago

    New York, New York, United States AVI-SPL Full time

    About the RoleWe are seeking a highly skilled and experienced Onsite AV Support Specialist to join our team at AVI-SPL. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers on-site, ensuring that their audiovisual and video conferencing systems are running smoothly and efficiently.Key...

  • Onsite IT Support Specialist

    2 days ago

    New York, New York, United States Thrive Full time

    Job Title: Onsite IT Support EngineerWe are seeking a highly skilled and experienced Onsite IT Support Engineer to join our team at Thrive. As an Onsite IT Support Engineer, you will be responsible for providing technical support to our clients in a fast-paced and dynamic environment.Key Responsibilities:Provide technical support to clients on-site,...

  • Technical Support Specialist

    1 month ago

    New Brunswick, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, global pharmaceutical manufacture in New Brunswick, NJ. This position is (hybrid, 2-3 days per week onsite) hours are from 8am - 5pm.Title: Specialist 3 - Technical SupportLocation: New Brunswick, NJ Contract...

  • Technical Support Specialist

    1 month ago

    New Brunswick, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, global pharmaceutical manufacture in New Brunswick, NJ. This position is (hybrid, 2-3 days per week onsite) hours are from 8am - 5pm.Title: Specialist 3 - Technical SupportLocation: New Brunswick, NJ Contract...

  • Technical Support Specialist

    1 hour ago

    New York, New York, United States Thermo Fisher Scientific Full time

    Job DescriptionThermo Fisher Scientific is seeking a highly skilled Sr Technical Support Specialist to join our team. As a key member of our technical support team, you will provide exceptional technical assistance to our regional service teams, ensuring seamless support for our products.Key Responsibilities:Provide technical assistance to regional service...

  • Technical Support Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States Encantado Technical Solutions Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Encantado Technical Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Respond to inbound inquiries and provide timely and...

  • Technical Support Specialist Colombia

    1 week ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our remote team based in Colombia. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolutions, and maintaining clear and concise records of customer...

  • Technical Sales Support Specialist

    2 weeks ago

    New York, New York, United States Gorbel Full time

    Job Summary:We are seeking a highly skilled Technical Sales Support Specialist to join our team at Gorbel. As a Technical Sales Support Specialist, you will provide technical sales support to our customers, understanding their unique needs and translating them into cost-effective solutions.Key Responsibilities:Communicate with customers to understand their...

  • Jr Technical Support Specialist

    3 months ago

    New York, United States Manage My Dream, LLC Full time

    Job DescriptionJob DescriptionNote:Only locals as it s an onsite jobJob Title: Jr Technical Support SpecialistLocation: 641 Lexington Ave New York, NYDuration: 6 Months; rollingClient:New York State Homes and Community Renewal37.5 hrs/week onsite jobRequired Knowledge, Skills, and AbilitiesExperience with desktop support and diagnostic toolsFamiliarity with...

  • Jr Technical Support Specialist

    3 months ago

    New York, United States Manage My Dream, LLC Full time

    Note:Only locals as it s an onsite jobJob Title: Jr Technical Support SpecialistLocation: 641 Lexington Ave New York, NYDuration: 6 Months; rollingClient:New York State Homes and Community Renewal37.5 hrs/week onsite jobRequired Knowledge, Skills, and AbilitiesExperience with desktop support and diagnostic toolsFamiliarity with Desktop Imaging...

  • Technical Support Specialist

    3 days ago

    New York, New York, United States Yoh Full time

    Job Title: Technical Support SpecialistAt Yoh, we are dedicated to providing exceptional talent solutions to businesses across various industries. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT systems.Job Summary:This is a full-time contract role for an Information Technology Support...

  • Technical Support Specialist

    7 days ago

    New York, New York, United States Insight Global Full time

    {"h1": "Technical Support Specialist", "p": "At Insight Global, we are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our Senior Executives. As a key member of our team, you will be responsible for resolving technical issues and challenges quickly and effectively, with minimal disruption to the Executive.Key...

  • Technical Support Specialist

    3 days ago

    New York, New York, United States CNH Industrial Full time

    Job Title: Technical Support SpecialistCNH Industrial is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people, helping to improve the reliability and serviceability of our...

  • Technical Support Specialist

    3 weeks ago

    New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to oversee the delivery of quality technical support to internal and external customers. As a key member of our team, you will be responsible for providing technical support to users, researching and answering questions, troubleshooting problems, and maintaining workstation...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and quality technical support to internal and external customers.Key Responsibilities:Provide technical support to users by researching and answering questions, troubleshooting...

  • Technical Support Specialist

    17 hours ago

    New York, New York, United States Paramount Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Paramount Global. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our broadcast systems, networks, and infrastructure.Responsibilities:Provide technical support for...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States TEEMA Full time

    Job SummaryTEEMA is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support services to our end-users, ensuring their technical needs are met in a timely and professional manner.Key ResponsibilitiesTechnical Support: Provide technical...

Onsite Technical Support Specialist

3 months ago

New York, United States TIER4 GROUP Full time
Job DescriptionJob Description

Role: Junior Technical Support Analyst

Where: New York, NY

Duration: 1.5-year contract

Perks: Competitive rates, benefits, a great opportunity to get your foot in the door with Fortune 100



Our Fortune 100 client is seeking an Onsite Junior Technical Support Specialist to join a growing team at their New York City Campus. This is a contract opportunity with the potential to convert to full-time. After you complete our client's remote paid training program, you will be expected to work onsite up to 5 days a week. This position is seeking candidates local to the New York city area.


Summary of Position:

Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.


Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.


Training:

  • An initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM CST, Monday through Friday.
  • After training shift will be 8:30am - 5:30pm EST.


Details of Position:

  • 18-month contract


Requirements:

  • Associate degree or equivalent work experience is preferred.
  • High School Diploma or GED required.
  • Ability to type without usage of auxiliary aids and services. 50+ words per minute is recommended.
  • Experience with using and supporting MS Office and Outlook is recommended.
  • Background in a multi-channel environment is recommended.
  • Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
  • Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.
  • Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing tech landscape.
  • Addresses concerns while engaging and informing clients about the technology environment. Offers ideas related to enhancing the client experience.
  • Strong verbal and written communication skills, including the ability to quickly build rapport and create a distinctive client experience.
  • Strong analytic skills and ability to solve problems.
  • Initiative and motivation to include willingness to share feedback to drive process improvement.
  • Keen attention to detail including proficiency in clear and understandable ticket documentation.
  • Ability to adapt to the changing needs of the business.


Interview Process:

  • 1-hour video interview