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Technical Support Specialist

2 months ago

New York, New York, United States Thermo Fisher Scientific Full time
Job Description

Thermo Fisher Scientific is seeking a highly skilled Sr Technical Support Specialist to join our team. As a key member of our technical support team, you will provide exceptional technical assistance to our regional service teams, ensuring seamless support for our products.

Key Responsibilities:

  • Provide technical assistance to regional service teams, including remote and onsite support.
  • Partner with the Global Technical Service team and other departments to bring in service-related requirements and sustain support throughout the system's life cycle.
  • Develop and maintain sophisticated problem-solving documentation, validating service documentation and software.
  • Nurture and develop positive working relationships with Field Service Engineers, Applications, and other Global Technical Support groups.
  • Work in compliance with legislation and IMS.

Requirements:

  • BA degree in Electronics, Mechanics, or a related subject area or comparable training.
  • Typically requires 5-10 years' experience with service and/or manufacturing in a high-tech industry or laboratory.
  • Comfortable working with LDB - SEM/SDB.
  • All-round technical knowledge and practical skills in multidisciplinary trouble shooting.
  • Experience with analytical equipment, such as Electron Microscopes, Wafer Steppers, and Medical Equipment.
  • Typically requires a University degree in Applied Physics, Electronics, or Electro-Mechanics.
  • Proven track record as a self-starter who is also highly productive when not supervised.
  • Domestic and International Travel (30% of working time following initial training period).
  • Proficient in English (verbal and in writing).

Proficiencies:

  • Customer Focus
  • Communication
  • Sophisticated Problem Solving
  • Planning / Prioritizing & Goal Setting
  • Decisiveness
  • Tolerance of Ambiguity
  • Teamwork
  • Energizing others
  • Flexibility
  • Decision making and Problem Solving
  • Relationship building
  • Influence & Persuasion
  • Self driving
  • Get results

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.