Jr Technical Support Specialist
2 months ago
Job Title: Jr Technical Support SpecialistLocation: 641 Lexington Ave New York, NYDuration: 6 Months; rollingClient:New York State Homes and Community Renewal37.5 hrs/week onsite jobRequired Knowledge, Skills, and Abilities
- Experience with desktop support and diagnostic tools
- Familiarity with Desktop Imaging Software
- Knowledge of advanced computer skills, including knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections.
- Understanding of TCP/IP, VoIP and VPN clients
- Experience with desktop and server operating systems, including Windows Server 2008/2012 Windows 10, Windows 11.
- Experience with Active Directory, creating and modifying accounts, objects and Windows permissions and security
- Microsoft Office 365 2016 version
- Experience with diagnostic software tools and remote management applications (EV Reach) is highly desirable.
- Advanced LAN, IP, and wireless equipment troubleshooting knowledge
- Excellent written and verbal communication skills
- Outgoing personality and ability to work well with end-users (Good customer service skills).
- Ability to work independently and as a team
- Familiarity with Helpdesk ticketing software and experience with Manage Engine Help Desk Software in particular, a plus.
- Experience with Trellix anti-virus, encryption and EPO console desirable
- Experience with RSA Secure ID administration desirable
QUALIFICATIONS:
- B.S. in an IT related field is a strong plus.
- 3 years experience supporting end users in a small to medium business environment
- 3 years experience installing, configuring and maintaining Microsoft Windows 7 and above
- 3 years configuring and installing desktop and laptop computers
- 3 years experience working with Microsoft Office software, including advanced configuration and troubleshooting
- Experience configuring and maintaining MS Outlook.
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