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Front Desk Agent

4 months ago

Saint Louis, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

The Residence Inn Downtown St. Louis is currently looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team at our StepStone Hospitality managed hotel In downtown St. Louis. If you have a passion to serve while having fun, then this is the career for you


What you will be doing:


· Register and assign rooms to guests.

· Issue room key and escort instructions to Guest Service Agent or directly to guest.

· Sort and track incoming mail and messages.

· Transmit and receive messages using all communication avenues.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues.

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Deposit guest valuables in hotel safe deposit box.

· Ability to accurately use various office software.

· Have a full working knowledge and expertise of each shift including night audit.

Requirements:

  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have good mathematical and computer skills.
  • High school education required. Relevant training and experience and additional education preferred.
  • CPR and first aid training preferred.
  • Additional language ability preferred.
  • Marriott and Fosse experience preferred

EOE/M/F/D/V