Front Desk Agent

3 months ago

St Louis, United States River City Full time

WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more

What does River City Casino & Hotel have to offer??

?

  • Day 1 medical, dental, & vision benefits
  • Uber benefit for nearby metro stops.
  • Recognition programs with cash rewards, gift cards, & more.
  • Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Members children.

As a Front Desk Agent, you will:

Shift: * Must Have Open Availability *

Pay: $16.00 per hour

WE LOVE OUR WORK.:
  • Adheres to all departmental and property policies and procedures regarding guest service standards.
  • Responsible for Front Desk operations, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.
  • Provides direction and support for all team members in order to achieve departmental goals and objectives.
  • Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
  • Oversees customer check-in/check-out.
  • Conducts all cash handling in accordance with established policy and monitors variances daily.
  • Monitors telephone communication via call monitoring system.
  • Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.
  • Processes discrepancy reports, rate variations, and Credit reports.
  • Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
  • Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival.
  • Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
  • Monitors volume to ensure fast, friendly, and efficient service.
  • Ensures that guest problems/complaints are managed in an effective, courteous manner.
  • Performs the night Audit for date roll.
  • Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
  • Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.
BRING US YOUR BEST.:
  • High School Diploma or equivalent preferred; college degree preferred.
  • Two (2) years of experience in Hospitality industry in a supervisory capacity required.
  • Knowledge of casino/hotel industry strongly preferred.
  • Must have excellent customer service and interpersonal skills.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Must have strong organizational and time management skills.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.


STAY IN THE GAME. FOLLOW US.:

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY:
$16.00 Per Hour

  • Front Desk Agent

    1 week ago

    St Louis, Missouri, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:...

  • Front Desk Agent

    4 weeks ago

    St Louis, Missouri, United States River City Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at River City Casino & Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable experience for all visitors.Key...

  • Front Desk Agent

    2 weeks ago

    St Louis, Missouri, United States Four Seasons Hotels Limited Full time

    About Four Seasons:At Four Seasons, we believe in creating unforgettable experiences for our guests. Our team members around the world are passionate about delivering exceptional service and making every stay a memorable one. We're committed to providing a world-class employee experience and company culture that inspires our people to be their best...

  • Front Desk Agent

    4 weeks ago

    St Louis, Missouri, United States Four Seasons Hotels Limited Full time

    About Four Seasons Hotels LimitedFour Seasons Hotels Limited is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team of dedicated professionals is committed to providing unparalleled service and creating lasting memories for our guests.About the Front Desk Agent RoleThe Front Desk Agent is a vital...

  • Front Desk Agent

    4 weeks ago

    St Louis, Missouri, United States The Westin St. Louis Full time

    About UsThe Westin St. Louis is a premier downtown hotel that offers a unique blend of modern luxury and warm hospitality. Our 263 oversized modern loft-style rooms and suites are designed to provide the ultimate comfort and relaxation experience. With 17,000 square feet of smart meeting space featuring natural light, we are the perfect destination for...

  • Front Desk Agent

    1 week ago

    St Louis, Missouri, United States Four Seasons Hotels Limited Full time

    About Four Seasons: At Four Seasons, we're committed to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with kindness...

  • Front Desk Agent

    2 weeks ago

    St. Louis, United States AccorHotel Full time

    Reports To: Front Desk Supervisor/Front Office ManagerSupervises: NoneGeneral Purpose: To provide a superior experience the Front Desk Agent is the face and voice of 21c involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities welcoming guests checking guests in and out and...

  • Front Desk Agent

    4 days ago

    St. Louis, United States AccorHotel Full time

    Reports To: Front Desk Supervisor/Front Office ManagerSupervises: NoneGeneral Purpose: To provide a superior experience the Front Desk Agent is the face and voice of 21c involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities welcoming guests checking guests in and out and...

  • Front Desk Agent

    1 month ago

    St. Louis, MO, USA, United States Hotel Saint Louis St Louis Mo Full time

    Job Title: Front Desk AgentHotel Saint Louis, a Marriott Autograph Collection hotel, is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Key Responsibilities:Respond to guest inquiries and requests in a...

  • Front Desk Agent

    6 months ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Front Desk Agent

    4 weeks ago

    St Louis, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Agent

    4 weeks ago

    St. Pete Beach, Florida, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused individual to join our Front Desk Team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.Key...

  • Front Desk Agent

    1 week ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional service to our guests at the Residence Inn hotel in Clayton, MO.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding...

  • Front Desk Representative

    1 month ago

    St Louis, Missouri, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Provide...

  • Front Desk Representative

    4 weeks ago

    St Louis, Missouri, United States Springboard Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Springboard Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesRegister guests, process payments, and...

  • Front Desk Agent

    2 weeks ago

    St Paul, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Eagan [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Supervisor

    7 days ago

    St Louis, Missouri, United States River City Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and experienced Front Desk Agent to join our team at River City Casino. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.Key Responsibilities:Adhere to all departmental and property...

  • Front Desk Agent

    4 weeks ago

    St. Pete Beach, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a highly motivated and customer-focused Front Desk Agent to join our team at TradeWinds Island Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and...

  • Front Desk Representative

    4 weeks ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Aloft hotel in St. Louis, MO.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding hotel...

  • Front Desk Representative

    1 month ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Element hotel in St. Louis, MO.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding hotel...