Front Desk Agent

3 days ago


St Louis, Missouri, United States Four Seasons Hotels Limited Full time
About Four Seasons Hotels Limited

Four Seasons Hotels Limited is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team of dedicated professionals is committed to providing unparalleled service and creating lasting memories for our guests.

About the Front Desk Agent Role

The Front Desk Agent is a vital member of our Front Office Team, responsible for ensuring a smooth and welcoming arrival and departure experience for our guests. As the first point of contact for our guests, this role requires a high level of interpersonal skills, attention to detail, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
  • Check guests out of the hotel, preparing and explaining the bill.
  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
  • Responsible for night audit procedures of the front office.
What We Are Looking For:
  • Excellent personal presentation and interpersonal skills.
  • Outgoing personality and a can-do approach to any task.
  • Good problem-solving ability and proficiency in Hotel property management systems.
  • Work Authorization and fluency in reading, writing, and spoken English is required.
  • The Front Desk Agent position requires continuous standing for 8 hours a day.
  • Previous hospitality experience in a similar role is ideal.
What We Are Offering:
  • Lucrative salary.
  • Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days.
  • Time off plans starting at day of hire.
  • An opportunity to be a part of a cohesive team in an inclusive work environment.
  • Complimentary and discounted hotel stays around the world.
  • Wellbeing and mental health initiatives and focused company.
  • Embracement and promotion of diversity in our workplace.
  • Complimentary employee meals and beverages.
  • Tuition reimbursement.

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