Front Desk Agent
2 days ago
At Four Seasons, we're committed to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.
We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with kindness and respect. Whether you work with us, stay with us, live with us, or discover with us, we strive to create impressions that will stay with you for a lifetime.
About the Front Desk Agent role:
The Front Desk Agent is a vital part of our Front Office Team, responsible for ensuring our guests have a seamless arrival and departure experience. This high-profile role requires a warm and welcoming demeanor, as well as excellent communication skills.
Key Responsibilities:
- Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
- Check guests out of the hotel, preparing and explaining the bill.
- Respond to a wide variety of guest requests by accurately assessing their needs and adding personal touches to achieve maximum customer satisfaction.
- Responsible for night audit procedures of the front office.
We're seeking an individual with excellent personal presentation and interpersonal skills, a can-do approach to any task, and good problem-solving ability. Proficiency in Hotel property management systems is also required.
What we offer:
Four Seasons is committed to offering the best to our employees.
*A competitive salary and excellent benefits package, including medical, dental, vision, and 401K with employer matching.Time off plans starting at day of hire.An opportunity to be part of a cohesive team in an inclusive work environment.Complimentary and discounted hotel stays around the world.Wellbeing and mental health initiatives and a focused company culture.Embracement and promotion of diversity in our workplace.Complimentary employee meals and beverages.Tuition reimbursement.
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