Front Desk Agent

4 weeks ago

St Louis, United States AccorHotel Full time

Reports To: Front Desk Supervisor/Front Office Manager

Supervises: None

General Purpose: To provide a superior experience the Front Desk Agent is the face and voice of 21c involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities welcoming guests checking guests in and out and coordinating the guest experience prior to arrival.

Specific Responsibilities:

  • Responds professionally and courteously to arriving departing and inhouse guests by providing accurate and timely information and services. Responds to telephone and inperson inquiries regarding reservations hotel information and guest concerns.
  • Greets and completes established checkin procedures for arriving guests daily using manual and computerized methods to ensure guests are satisfied and in rooms as requested.
  • Facilitates guest departure (checkout) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sale.
  • Regularly calculates and/or posts monies receipts guest accounts and other forms of credit using accurate proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon checkout and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations both in person and by telephone by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights and increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all inhouse and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the telephone.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly cheerful and courteous demeanor at all times.
  • Processes all guest mail messages and faxes received sorting notifying and distributing to guests to ensure the information is received by the guests in the most timely and accurate method possible.
  • Stays up to date on gift shop merchandise provides guests with information and processes gift shop sales.
  • Relays art exhibition information to guests.
  • Contributes and maintains established information and communications sources such as department and front desk logbooks to enhance department communications and operations.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
  • Performs other duties as assigned requested or deemed necessary by management.

Qualifications :

  • Knows standard cash handling procedures and knowledge of computerized cash register systems.
  • Must be fluent in English.
  • Must be able to understand and follow verbal/written instructions work on more than one task at a time and communicate verbally and in writing.
  • Must be able to use tact and understanding when dealing with various customer service problems including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details mainly when performing multiple tasks.
  • Standard office equipment includes but is not limited to telephone copier cash register PC fax machine and PBX machine.
  • Must pass a background check.

Education/Formal Training

  • High School diploma or equivalent

Experience

  • Must have experience dealing directly with the public and acquired general knowledge of basic customer service skills.

Remote Work :

No


Employment Type :

Fulltime

  • Front Desk Agent

    4 weeks ago

    St Louis, Missouri, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:...

  • Front Desk Agent

    4 weeks ago

    St Louis, Missouri, United States Four Seasons Hotels Limited Full time

    About Four Seasons:At Four Seasons, we believe in creating unforgettable experiences for our guests. Our team members around the world are passionate about delivering exceptional service and making every stay a memorable one. We're committed to providing a world-class employee experience and company culture that inspires our people to be their best...

  • Front Desk Agent

    2 months ago

    St Louis, Missouri, United States The Westin St. Louis Full time

    About UsThe Westin St. Louis is a premier downtown hotel that offers a unique blend of modern luxury and warm hospitality. Our 263 oversized modern loft-style rooms and suites are designed to provide the ultimate comfort and relaxation experience. With 17,000 square feet of smart meeting space featuring natural light, we are the perfect destination for...

  • Front Desk Agent

    3 months ago

    St Louis, United States River City Full time

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...

  • Front Desk Agent

    4 weeks ago

    St Louis, Missouri, United States Four Seasons Hotels Limited Full time

    About Four Seasons: At Four Seasons, we're committed to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with kindness...

  • Front Desk Agent

    3 weeks ago

    St. Louis, United States AccorHotel Full time

    Reports To: Front Desk Supervisor/Front Office ManagerSupervises: NoneGeneral Purpose: To provide a superior experience the Front Desk Agent is the face and voice of 21c involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities welcoming guests checking guests in and out and...

  • Front Desk Agent

    7 months ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Front Desk Agent

    2 months ago

    St Louis, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Agent

    4 weeks ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional service to our guests at the Residence Inn hotel in Clayton, MO.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding...

  • Front Desk Supervisor

    3 weeks ago

    St Louis, Missouri, United States River City Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and experienced Front Desk Agent to join our team at River City Casino. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.Key Responsibilities:Adhere to all departmental and property...

  • Front Desk Agent

    4 weeks ago

    St Paul, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Eagan [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Representative

    4 weeks ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityAt Midas Hospitality, we're seeking a skilled Front Desk Agent to join our team at the Aloft hotel in St. Louis, MO. As a key member of our front office team, you'll be responsible for providing exceptional guest service, managing room assignments, and handling telephone inquiries.Key Responsibilities:• Greet and register...

  • Front Desk Agent

    4 months ago

    St Petersburg, United States Crescent Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Guest Service, Processing

  • Front Desk Representative

    2 months ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Residence Inn & Courtyard hotel in St. Louis, MO.Key Responsibilities:Welcoming and registering guests, assigning rooms, and providing directions.Managing incoming mail and faxes for guests.Responding to inquiries about hotel...

  • Front Desk Representative

    4 weeks ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Residence Inn hotel in Clayton, MO.Key Responsibilities:Welcoming and registering guests, assigning rooms, and providing directions.Managing incoming mail and faxes for guests.Responding to inquiries about hotel services,...

  • Front Desk Representative

    3 weeks ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Aloft hotel in St. Louis, MO.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to guest inquiries regarding hotel...

  • Front Desk Agent

    3 weeks ago

    St Louis, Missouri, United States Hotel Saint Louis St Louis Mo Full time

    Job SummaryHotel Saint Louis, a Marriott Autograph Collection hotel, is seeking a skilled Front Desk Agent to provide exceptional guest service and support.Key Responsibilities:Respond to guest inquiries and provide accurate information in a professional and courteous manner.Register guests, verify reservations, and process payments.Issue keys, control...

  • Front Desk Representative

    3 weeks ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Job Title: Front Desk AgentJob Summary: We are seeking a Front Desk Agent to join our team at the Element hotel in St. Louis, MO.Key Responsibilities:* Greet and register guests, assign rooms, and provide directions* Sort and distribute incoming mail and faxes* Answer inquiries about hotel services, registration, and local information* Maintain accurate...

  • Front Desk Representative

    4 weeks ago

    St Louis, Missouri, United States Midas Hospitality Full time

    Front Desk Agent Opportunity at Residence Inn & CourtyardMidas Hospitality is a leading hospitality company that values its employees and strives to create a positive work environment. We are seeking a skilled Front Desk Agent to join our team at the Residence Inn & Courtyard hotel in St. Louis, MO.Key Responsibilities:Provide exceptional customer service to...

  • Front Desk Operations Manager

    3 weeks ago

    St Louis, Missouri, United States River City Full time

    Front Desk Agent RoleWe are seeking a highly skilled and experienced Front Desk Agent to join our team at River City Casino. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.Key Responsibilities:Adhere...