Front Desk Agent

2 days ago


St Louis, Missouri, United States Concord Hospitality Full time
Front Desk Agent Job Description

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

Assist guests efficiently, courteously, and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.

Why Work for Concord Hospitality?

We offer a competitive wage and a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.
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