Client Manager
3 months ago
Position Summary:
TDI—strategic advisory and risk intelligence firm—is currently seeking a on-site Client Manager - Risk and Compliance in our Washington, D.C. office. The Client Manager will directly support the full lifecycle of client engagement including but not limited to participating in initial business development meetings, responding to proposal requests, assisting with project management and communications, and post-engagement evaluations. These activities will be aligned to support the strategic and operational initiatives of the firm’s investigative due diligence and compliance services teams.
The Client Manager will be responsible for the creation of long-term value through demonstrating and promoting effective client relationship management (CRM) behaviors in coordination and collaboration with the firm’s commercial team. The successful candidate is expected to quickly comprehend complex issues, regions, and industries; have familiarity with corporate ethics and compliance issues; engage positively with external clients and relationship stakeholders; exhibit effective interpersonal communication skills; and be able to effectively communicate through meetings, email, proposals, and other documents. Candidates will be asked to complete a diagnostic test to assess these capabilities.
Primary Responsibilities:
- Manage and develop sustainable business relationships; re-sell and cross-sell within our existing client portfolio.
- Prepare/deliver clear and concise presentations, including advising clients on risk factors.
- Speak authoritatively, consistently, and accurately about the firm’s history, brand, values, and core methodologies.
- Serve as a key point of coordination and collaboration.
- Coordinate or provide support to ad hoc proposals, including formal procurement requests (e.g., Request for Proposal (RFP) or Request for Information).
- Identify, assess, and communicate markets trends impacting clients and industry stakeholders.
- Process and store sensitive information, including PII, in accordance with Information Management System policies. Promptly report potential security incidents to the Information Technology team.
Required Skills and Knowledge:
- Excellent English-language writing, research, and analytical skills.
- Ability to quickly summarize complex issues, both verbally and in writing.
- Strong attention to detail.
- Experience assessing corporate compliance and regulatory risk in international markets.
- Exceptional client focus and service mentality.
- Ability to manage multiple tasks simultaneously in a high-stress environment and under tight deadlines.
- Strong communication, self-awareness, and project management skills.
- Ability to review and edit the work of others.
Required Experience:
- At least 2-4 years of relevant professional experience—conducting investigations and writing due diligence reports, or in management consulting.
- Bachelor’s degree in international relations, political science, regional studies, business, or related area of study.
- Professional fluency in English required.
- Proficiency with MS Office suite, Teams, Zoom, and CRM platforms
Key TDI Values for this Role:
- Client Focus: You are always available and responsive. You urgently address our clients’ needs. You take the approach of “first, do no harm” and take seriously our rule of not accruing risk to clients. You work tirelessly to build long-term, trusting relationships with our clients that place their needs and interests at the forefront.
- Excellence: You demonstrate excellence daily; not just through a few big initiatives, but as a result of consistently doing all of the little things right. You take pride in your work, set a very high bar for yourself, and expect the same of others. When you make a mistake, you admit it, take responsibility, and learn not to do it again.
- Teamwork: You seek opportunities to assist colleagues and foster communication. You treat all members of the TDI team with respect and strive to support each other. You rally to help out team members to get quality work done on time and to client expectations.
Compensation decisions are influenced by various factors, such as knowledge, skills, attributes, experience, training, licensure, certifications, location, travel requirements, and other business and organizational needs.
About TDI
TDI is a strategic advisory and risk intelligence firm that helps multinational organizations more effectively manage commercial, regulatory, and reputational risk. We deliver a decisive information advantage to our clients through advisory services, due diligence and investigations, and a best-in-class analytics suite that dramatically increases efficiency and provides critical insights. Founded in 1999, TDI’s unique blend of commercial, intelligence, and technology experience allows us to understand and evaluate people, assets, and transactions within their broader political and commercial context.
At TDI, you will learn corporate risk in an international context while managing complex and dynamic projects across the globe. On a day-to-day basis, you will leverage your business or regional knowledge and foreign language skills while developing your investigative research and communication skills with a growing and collaborative team. Our fast-paced environment means that you will constantly face new challenges, develop additional skills, and have growth opportunities along the way.
Global Insight. Actionable Intelligence.
tdinternational.com
TDI is committed to equal opportunity employment. Applicants receive consideration for employment without regard to gender, gender identity, race, religion, national origin, ethnicity, sexual orientation, marital status, veteran status, age, disability or any other legally protected basis, in accordance with applicable law.
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