Client Relations Manager

2 months ago

Washington, United States Aristotle Full time
Job DescriptionJob Description

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients.

Responsibilities
  • Serve as the primary point of contact and overall relationship manager for assigned customers.
  • Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary.
  • Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs.
  • Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals.
  • Write newsletters, calls to action, or web content for clients as needed.
  • Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite.
  • Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives.
  • Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications.
  • Document custom technical product requirements originating from clients and test those custom features once deployed by the development team.
  • Identify and pursue upsell opportunities.
  • Attend events and conferences as a representative of the company and the department.

Salary Range: $60k-$65k per year

Requirements

  • BA/BS in political science, communications, business, international affairs or related field.
  • 2-5 years of relevant work experience.
  • Proven track record in the area of customer relationship management.
  • Professional and interpersonal skills required to develop and foster positive relationships.
  • Project management proficiency.
  • Technical proficiency in the areas of web based applications.
  • Basic HTML knowledge.
  • Outstanding communication skills (both verbal and written).
  • Excellent analytical and organizational skills.
  • Strong problem solving skills.
  • Ability to research issues quickly and thoroughly and develop succinct messaging based on research.
  • Ability to work independently and with minimal supervision, as well as a part of a team.
  • Proficiency in Microsoft software suite and tools.
  • General knowledge of the legislative process and interest in politics.

Benefits

All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

  • Client Relations Manager

    3 weeks ago

    Washington, United States Aristotle Full time

    Job DescriptionJob DescriptionThe Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client...

  • Client Relations Manager

    1 week ago

    Washington, Washington, D.C., United States Hit Strategies Full time

    Job OverviewSalary Range: $65,000 - $75,000; Total OTE: $150,000Note: This is a projected role, not an active opening. If you meet all required qualifications, please apply. Informational interviews are anticipated in the future.About HIT StrategiesHIT Strategies is a dynamic polling, messaging, and strategic research firm dedicated to employing innovative...

  • Client Relations and Development Manager

    3 months ago

    Washington, United States PDI Health Full time

    Job DescriptionJob DescriptionPDI Health (Preventative Diagnostics) is a fast-growing company that provides mobile examination services on site to nursing homes, assisted living facilities, and patient's homes with the goal of easing their current immobility. We provide services throughout the USA, with offices currently in NY, NJ, DE, CT, RI,...

  • Client Relations and Development Manager

    3 months ago

    Washington, United States PDI Health Full time

    Job DescriptionJob DescriptionPDI Health (Preventative Diagnostics) is a fast-growing company that provides mobile examination services on site to nursing homes, assisted living facilities, and patient's homes with the goal of easing their current immobility. We provide services throughout the USA, with offices currently in NY, NJ, DE, CT, RI,...

  • Client Relations Manager, Advocacy

    1 week ago

    Washington, Washington, D.C., United States The Herald Group Full time

    Position OverviewThe Herald Group is in search of a driven and career-focused professional with a robust understanding of advocacy initiatives, public relations, and strategic messaging. The ideal candidate will demonstrate exceptional interpersonal abilities, along with strong writing and verbal communication skills, as well as a comprehensive grasp of...

  • Associate Manager, Client Relations

    1 month ago

    Washington, Washington, D.C., United States Danaher Full time

    Aldevron is an industry pioneer with a core competency in manufacturing for gene and cell therapy. We supply high-quality plasmid DNA, mRNA and proteins to our clients, who are breaking new ground on the world's most important and challenging solutions to benefit us all. We're looking for innovative, forward-thinking individuals who share our goals of...

  • Client Relations Coordinator

    3 days ago

    Washington, Washington, D.C., United States Greenscape Energy Full time

    Job OverviewPosition Title: Client Relations CoordinatorReports To: Project ManagerSummary: The Client Relations Coordinator is tasked with overseeing all customer engagement and project communications. This role serves as a customer advocate and intermediary throughout all stages of project execution, directly interacting with clients to convey information...

  • Client Relations Specialist

    2 days ago

    Washington, United States Brown Advisory Full time

    Company Overview Every organization possesses a unique culture - the principles, beliefs, methodologies, attitudes, and standards that embody its essence. However, the truly remarkable organizations - the innovators, the industry leaders, and the disruptors - cultivate cultures that drive them to excel and differentiate themselves. At Brown Advisory, we...

  • Client Relations Coordinator

    4 weeks ago

    Washington, United States Jones Networking Full time

    Position Title: Client Relations CoordinatorDepartment: MarketingIndustry: Legal / Law FirmReports To: Director of Client RelationsLocation: Washington, DC - Hybrid RemoteStatus: Full Time, Direct Hire, Non-Exempt, 37.50 Hours/WeeklyJones Networking is recruiting for a Client Relations Coordinator to join the Washington, DC office of an international Law...

  • Client Relations Coordinator

    4 weeks ago

    Washington, United States Jones Networking Full time

    Position Title: Client Relations CoordinatorDepartment: MarketingIndustry: Legal / Law FirmReports To: Director of Client RelationsLocation: Washington, DC - Hybrid RemoteStatus: Full Time, Direct Hire, Non-Exempt, 37.50 Hours/WeeklyJones Networking is recruiting for a Client Relations Coordinator to join the Washington, DC office of an international Law...

  • Client Relations Specialist

    1 week ago

    Washington, Iowa, United States Washington Economic Development Group Full time

    Client Relations Specialist at Washington Economic Development GroupOverview:At Washington Economic Development Group, we believe in fostering a supportive environment that prioritizes your professional growth and success.Job Summary:The primary responsibility of the Client Relations Specialist is to enhance and drive sales through effective communication...

  • Client Relations Manager

    1 week ago

    Washington, Washington, D.C., United States Mardone Inc Full time

    Job OverviewSalary: $60,000 per yearMardone Inc is seeking a skilled Account Supervisor who is proficient in both English and Spanish. This role is ideal for individuals looking to enhance their career by taking on greater responsibilities and earning a competitive salary. Candidates should possess a minimum of one year of experience in a staffing or...

  • Client Relations Specialist

    3 days ago

    Washington, Georgia, United States Will Harrison - State Farm Agent Full time

    Job OverviewBenefits:Performance-based bonusesAttractive salary packageCareer advancement opportunitiesPaid leaveROLE SUMMARY:As a Client Relations Specialist at Will Harrison - State Farm Agent, you play a crucial role in our operational success and customer satisfaction. Your primary focus is to enhance our agency's growth through effective client...

  • Client Relations Executive

    1 week ago

    Washington, United States VOX Global Full time

    Position OverviewThis role involves collaborating with senior management to develop and oversee advocacy initiatives, emphasizing public affairs, earned media, and thought leadership for our clientele.The ideal candidate will have a background in supporting clients or complex campaigns, exceptional interpersonal abilities, and strong project management and...

  • Client Relations Executive

    1 week ago

    Washington, United States VOX Global Full time

    Position OverviewThis role involves collaborating with senior management to develop and oversee advocacy initiatives, concentrating on public affairs, earned media, and thought leadership for clients.The ideal candidate will possess a background in supporting clients or complex campaigns, demonstrating exceptional interpersonal abilities, along with strong...

  • Client Relations Manager

    1 week ago

    Washington, Washington, D.C., United States Mardone Inc Full time

    Job OverviewSalary: $60,000Mardone Inc is seeking a skilled Account Supervisor who is proficient in both English and Spanish. This role is ideal for candidates looking to advance their careers while taking on greater responsibilities and enjoying competitive compensation. A minimum of one year of experience in a staffing or cleaning organization is...

  • Client Relations Specialist

    1 week ago

    Washington, Georgia, United States Will Harrison - State Farm Agent Full time

    Job OverviewCompensation and Benefits:Performance-based bonusesAttractive salary packageCareer advancement opportunitiesPaid leave optionsROLE SUMMARY:As a Client Relations Specialist at Will Harrison - State Farm Agent, you play a crucial role in our operational success and customer satisfaction. Your primary focus is to enhance our agency's growth through...

  • Client Relations Specialist

    1 week ago

    Washington, Georgia, United States Will Harrison - State Farm Agent Full time

    Job OverviewKey Benefits:Performance-based bonusesAttractive salary packageCareer advancement opportunitiesPaid leave benefitsROLE SUMMARY:As a Client Relations Specialist at Will Harrison - State Farm Agent, you play a crucial role in our operational success and the satisfaction of our clients. Your primary responsibility is to foster our agency's growth...

  • Client Relations Specialist

    1 week ago

    Washington, Washington, D.C., United States BakerHostetler Full time

    Overview: The Client Relations Specialist plays a pivotal role in ensuring seamless communication and coordination between clients and the firm. This position encompasses a variety of responsibilities aimed at enhancing client satisfaction and operational efficiency. Key Responsibilities: Task Management: Maintain and update client tracking systems, prepare...

  • Client Relations Coordinator

    1 week ago

    Washington, United States Assurant Full time

    Position Overview:Assurant is seeking a dedicated Client Relations Coordinator to join our team. This role is vital in supporting our operations at IQ Data International, a subsidiary of Assurant, recognized as a leader in the Asset Recovery sector.Key Responsibilities:- Manage the entry and modification of client data through various channels including...