Donor Relations Coordinator

1 month ago

Tampa, United States Straz Center for the Performing Arts Full time
Job DescriptionJob Description

Be Part of the Show at the Straz Center for the Performing Arts

The Straz Center is seeking candidates to join our marketing team who have a passion for advancing the arts and embrace the Straz Center's mission and commitment to diversity, equity and inclusion initiatives.

Located in downtown Tampa, the Straz offers a team-based work environment and a full package of benefits for full-time staff including options for health/dental, vision, etc., plus a generous 403(b) plan.

The Donor Relations Coordinator works to provide stewardship and essential services to Straz Center donors in support of the Development department's fundraising goals and strategies. The position handles concierge ticketing and reservation services for donors at $1,000+ levels, responds to inbound inquiries and requests regarding gifts and annual donor benefits, and completes administrative tasks supporting the department's needs. The position works collaboratively with both the Development and Ticket Sales teams to ensure consistent, well-executed stewardship and services for donors.

Essential Duties:

Ticketing

  • Handles ticket sales, exchanges, and dining reservations for annual donors who give $1,000+; coordinates with Ticket Sales Office management team to ensure superlative service during donor presales.
  • Manages season ticket renewals for qualified donors, including receipt of gift when required as part of renewal process.
  • Documents and manages annual season ticket seat upgrade requests and assists with fulfillment.
  • Handles other ticketing requests as required for luxury box holders, sponsors, prospects, guests, or other VIPs.
  • Responsible for managing incoming calls on multiple extensions and a dedicated email in-box for customer service requests.

Gift Receipt and Benefit Fulfillment

  • Receives and documents new and renewing gifts by phone; escalates calls to gift officers for gifts of $2,500 and above.
  • Documents donor contacts related to gifts in CRM.
  • Provides information on qualified leads to gift officers.
  • Answers questions by phone and email regarding annual donor benefits; handles inbound requests from current annual donors for replacement or supplemental benefit materials.
  • Uses discretion to determine best course of action for trouble-shooting donor-related issues and escalate situations to an executive level as needed.

Stewardship

  • Responds courteously, accurately, and in a timely fashion to all requests and inquiries via email and phone.
  • Places thank you calls to donors following receipt of gift.
  • Assists with scheduling of donor lounge; sends notifications as necessary to donors regarding lounge closures.
  • Assists with the execution of donor stewardship events and activities.
  • Serves as a Straz ambassador in the donor lounge during performances.

General/Administrative

  • Performs clean-up on donor records; contacts donors with unsubscribed emails or returned mail to update contact information on file.
  • Prepares reports tracking donor attendance and use of on-site benefits (parking, donor lounge) at performances.
  • Processes acknowledgement letters for ticket donations.
  • Maintains accurate records and documentation of all correspondence with donors.
  • Participates in generating lists for mailings and events.
  • Assist with guest data management for fundraising events or other special event projects.

Secondary Duties:

  • Contributes to overall team effort in planning and development and shares in the decision-making process, implementing and promoting all decisions in a spirit of cooperation.
  • Assists in departmental functions and special events and performs other duties when necessary to assure the overall smooth operation of the department.
  • The job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all activities, duties or responsibilities that are required of the employee for their job. Straz Center management reserves the right to amend or change duties, responsibilities, or activities to meet business and organizational needs as necessary at any time, with or without notice.
  • Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities):

  • Able to engage with a wide range of people, build rapport and exhibit courtesy, tact, and professionalism.
  • Able to work independently and as a member of a team, multitask and adapt to changes in a fast-paced environment.
  • Preferred prior experience with fundraising CRMs and/or ticketing software (Tessitura).
  • Proficient with Microsoft Office suite.
  • Fundamental understanding of fundraising concepts preferred.
  • Able to work flexible hours including nights and weekends.
  • Able to communicate effectively in English, verbal and written.

Education and Work Experience:

  • Bachelor's degree or any equivalent combination of training and experience.
  • One to two years' experience in fundraising, ticket sales, or other customer service focused role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  • While performing the duties of this job, the employee is regularly required to remain in a stationary position and use the telephone. The employee is frequently required to traverse the department; reach and communicate effectively. The employee is frequently required to operate office equipment, such as a computer, telephone, and other office productivity machinery, such as a calculator, copy machine, and computer printer

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  • The noise level in the work environment is usually moderate.

Special Conditions of Employment:

  • The nature of this job requires the employee to work on-site as a regular work routine.



The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.


Please visit our website at www.StrazCenter.org to learn more about the Straz Center.



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