Donor Services Operations Lead
6 days ago
We are seeking a highly skilled and experienced professional to lead our Donor Services team at LifeLink. As a key member of our organization, you will be responsible for overseeing the daily operations, management, and supervision of our Donation Coordinators and Donor Eligibility staff.
Key Responsibilities- Donor Eligibility Management: Ensure compliance with all standards, rules, and policies regarding donor screening, authorization/consent, and eligibility.
- Team Leadership: Direct supervision of Managers and Supervisors, and provide guidance and support to ensure the success of our team.
- Operational Oversight: Coordinate communication between recovery divisions within the Foundation to facilitate customer satisfaction and donor eligibility determination within established time frames.
- Performance Analysis: Analyze operational and performance data to assess the effectiveness of current policies and procedures, and identify areas for improvement.
- Employee Development: Direct reviews, consult, and participate in annual and periodic employee evaluations, and provide coaching and mentoring to support staff growth and development.
- Communication: Establish regular communication schedules with all direct reports and peers, and ensure effective communication between Donor Services and other agencies operating in the service area.
- Process Improvement: Develop and implement process improvements to enhance operational efficiency and effectiveness.
- Regulatory Compliance: Ensure compliance with current domestic and international regulations related to Donor Eligibility, and participate in CAPA program and investigations.
- Collaboration: Work collaboratively with the Director, Foundation Tissue Recovery to coordinate all tissue donor activity, and maintain relationships with Tissue Bank Quality and Operations leadership.
- Industry Knowledge: Stay current with all established and emerging industry requirements, and represent the Tissue Bank in statewide and national forums.
- Education: A four-year degree in a medically related field preferred, or equivalent.
- Experience: 3-5 years of experience in a regulated environment, Tissue Bank experience preferred.
- Skills: Comprehensive knowledge and analysis of organ/tissue development and recovery activities, leadership and interpersonal skills, strong communication skills.
Pleasant and comfortable work environment. Extended hours may be required to coordinate various activities of LifeLink staff. Local and national travel may be required. Work from home may be permitted.
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Director, Foundation Donor Services Manager
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Plasma Center Administrative Coordinator
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Plasma Center Administrative Specialist
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