Account Manager

4 weeks ago

Minneapolis, United States Rocket 55 LLC Full time
Job DescriptionJob DescriptionDescription:

Job Title: Account Manager


Company Overview:

At Rocket55, we are redefining the digital marketing industry with our unparalleled expertise and commitment to delivering exceptional client experiences. Our team of over 80 hyper-specialized digital experts ensures that we can offer channel-level specialization, making us a truly full-service agency for businesses serious about accelerating their growth. With a data-driven approach and a focus on constant innovation, we strive to be your trusted business partner and digital guide, simplifying the complex world of online marketing to drive positive outcomes for our clients.


Job Summary:

As a pivotal figure at Rocket55, the Account Manager is the cornerstone of client satisfaction and success. This role is designed for those who excel in cultivating deep, meaningful relationships through unparalleled communication skills, ensuring every interaction—from presentations to meetings—exceeds expectations.


With a focus on delivering world-class customer service, the Account Manager thrives in the fast-paced, ever-evolving digital landscape, championing collaboration with our project management teams to oversee the digital marketing process, deadlines, and deliverables seamlessly.


In a realm where adaptation is key, Account Managers at Rocket55 are always a step ahead, leveraging the latest tools and technologies to foster agency and client growth. This role demands a unique blend of digital marketing savvy and business acumen, coupled with an outgoing, dynamic personality that energizes every project and team interaction.


Collaborating closely with Project Managers, the Account Strategy Lead, and the broader production team, our Account Managers are the voice of our clients within Rocket55. They expertly translate business needs into impactful digital marketing strategies, meticulously tracking and reporting on the progress and effectiveness of these initiatives. It's a role suited for visionary leaders who are passionate about making a difference, driving client success, and contributing to the dynamic synergy of our agency.


Responsibilities:

Client Communication and Relationship Management:

  • Serves as the primary point of contact for clients
  • Maintains regular communication with clients to understand their needs, expectations, and feedback
  • Builds and nurtures long-term relationships with clients
  • Handles client queries and resolves issues promptly
  • Identifies opportunities for account growth and upselling additional services to existing clients

Project Management and Coordination:

  • Oversees the planning and execution of digital marketing campaigns
  • Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success
  • Collaborates with the project management team to monitor project timelines and ensure that deadlines are met
  • Manages budgets and works with project management teams to allocate resources effectively

Performance Analysis and Reporting:

  • Monitors and analyzes the performance of digital marketing campaigns
  • Uses analytics tools to track campaign success and ROI
  • Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement

Internal Collaboration and Communication:

  • Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met
  • Shares client feedback with relevant teams to improve service delivery
  • Participates in internal meetings and provide updates on account status

Continual Learning and Adaptation:

  • Stays updated on the latest industry trends, tools, and best practices
  • Attends workshops, webinars, and training to enhance professional skills

Problem-Solving and Crisis Management:

  • Addresses and resolves any challenges or obstacles that arise
  • Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise

KPIs

  • Client Satisfaction & Client health
  • Account retention and performance
  • Successful cross team collaboration
  • Professional development plan
Requirements:

Required Experience, Skills, and Qualifications

  • Ability to understand complex client deliverables and confidently present them to clients
  • 3 - 6 years of experience as an account manager within a marketing agency, or similar job function within a business' marketing department
  • Excellent listener and note taker
  • Solid verbal/written communication skills
  • Collaborative leader
  • Extremely detailed oriented and organized
  • Strong business acumen
  • Willingness to take on any task with enthusiasm
  • Fast learner and accepting of constructive criticism
  • Ability to work cohesively with clients and subject matter experts
  • Comfortable with a fast-paced and evolving environment
  • Problem-solving attitude with a consistent pursuit of results

Preferred Qualifications:

  • 3+ years client service/account management experience in a marketing agency setting
  • 3+ years of experience with SEO, SEM, and/or Social Media strategies
  • Familiarity with WordPress or other Content Management Systems
  • Understanding of Amazon or other marketplace platforms
  • Analytics/Google Ads Certified
  • Basecamp or other project management software experience


Join our fast-paced, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you

Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. The role may evolve based on the needs of the company.

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