Account Manager
2 weeks ago
Job Description
Job Description Description:
Job Title:
Account Manager
Company Overview:
At Rocket55, we are redefining the digital marketing industry with our unparalleled expertise and commitment to delivering exceptional client experiences. Our team of over 80 hyper-specialized digital experts ensures that we can offer channel-level specialization, making us a truly full-service agency for businesses serious about accelerating their growth. With a data-driven approach and a focus on constant innovation, we strive to be your trusted business partner and digital guide, simplifying the complex world of online marketing to drive positive outcomes for our clients.
Job Summary:
As a pivotal figure at Rocket55, the Account Manager is the cornerstone of client satisfaction and success. This role is designed for those who excel in cultivating deep, meaningful relationships through unparalleled communication skills, ensuring every interaction—from presentations to meetings—exceeds expectations.
With a focus on delivering world-class customer service, the Account Manager thrives in the fast-paced, ever-evolving digital landscape, championing collaboration with our project management teams to oversee the digital marketing process, deadlines, and deliverables seamlessly.
In a realm where adaptation is key, Account Managers at Rocket55 are always a step ahead, leveraging the latest tools and technologies to foster agency and client growth. This role demands a unique blend of digital marketing savvy and business acumen, coupled with an outgoing, dynamic personality that energizes every project and team interaction.
Collaborating closely with Project Managers, the Account Strategy Lead, and the broader production team, our Account Managers are the voice of our clients within Rocket55. They expertly translate business needs into impactful digital marketing strategies, meticulously tracking and reporting on the progress and effectiveness of these initiatives. It's a role suited for visionary leaders who are passionate about making a difference, driving client success, and contributing to the dynamic synergy of our agency.
Responsibilities:
Client Communication and Relationship Management:
Serves as the primary point of contact for clients
Maintains regular communication with clients to understand their needs, expectations, and feedback
Builds and nurtures long-term relationships with clients
Handles client queries and resolves issues promptly
Identifies opportunities for account growth and upselling additional services to existing clients
Project Management and Coordination:
Oversees the planning and execution of digital marketing campaigns
Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success
Collaborates with the project management team to monitor project timelines and ensure that deadlines are met
Manages budgets and works with project management teams to allocate resources effectively
Performance Analysis and Reporting:
Monitors and analyzes the performance of digital marketing campaigns
Uses analytics tools to track campaign success and ROI
Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement
Internal Collaboration and Communication:
Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met
Shares client feedback with relevant teams to improve service delivery
Participates in internal meetings and provide updates on account status
Continual Learning and Adaptation:
Stays updated on the latest industry trends, tools, and best practices
Attends workshops, webinars, and training to enhance professional skills
Problem-Solving and Crisis Management:
Addresses and resolves any challenges or obstacles that arise
Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise
KPIs
Client Satisfaction & Client health
Account retention and performance
Successful cross team collaboration
Professional development plan
Requirements:
Required Experience, Skills, and Qualifications
Ability to understand complex client deliverables and confidently present them to clients
3 - 6 years of experience as an account manager within a marketing agency, or similar job function within a business' marketing department
Excellent listener and note taker
Solid verbal/written communication skills
Collaborative leader
Extremely detailed oriented and organized
Strong business acumen
Willingness to take on any task with enthusiasm
Fast learner and accepting of constructive criticism
Ability to work cohesively with clients and subject matter experts
Comfortable with a fast-paced and evolving environment
Problem-solving attitude with a consistent pursuit of results
Preferred Qualifications:
3+ years client service/account management experience in a marketing agency setting
3+ years of experience with SEO, SEM, and/or Social Media strategies
Familiarity with WordPress or other Content Management Systems
Understanding of Amazon or other marketplace platforms
Analytics/Google Ads Certified
Basecamp or other project management software experience
Join our fast-paced, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you
Note:
This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. The role may evolve based on the needs of the company.
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