Account Manager

2 weeks ago

Minneapolis, United States True Media Full time

TRUE MEDIA LLC

Account Manager

Minneapolis ,

Minnesota

Apply Now

We re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. The ability to follow through on projects and maintain accountability is critical for this role. Account Managers need to excel in problem-solving. Essential Duties and Responsibilities. (Other duties may be assigned) Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Develop and manage statements of work that meet client needs, outline the agency's services and compensation, and minimize the agency's risk. Monitor account activity against the statement of work and alert the internal team about out-of-scope activity, and then manage scope changes or additional needed changes Generate progress reports for clients and senior leaders within the organization Handle inquiries and requests from customers and address their needs Driving the end-to-end media process between the client and internal teams Partnering closely with campaign management on campaign activation, trafficking, and optimizations Owning communication and updates with clients and internal stakeholders regarding campaigns Working closely with data analytics to ensure reporting accuracy Sharing actionable insights and recommendations to support supplier's strategy and driving incremental revenue Supporting / Overseeing monthly campaign billing, ensuring accuracy and delivery Work with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-up Collaborate on Quarterly Business Reviews Maintain relationships, manage the day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amount Lead campaign kick-offs and performance discussions with clients Deliver on all role-specific accountability metrics and goals

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