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Technical Documentation And Training Manager
3 months ago
Job Summary: (Location: Hudson, MA / Hybrid options available with frequent onsite)
The Documentation and Training Manager is responsible for developing the content for user documentation & training material, overseeing the Technical Writing staff, and maintaining training & documentation timelines. This individual facilitates ongoing updates to content used to prepare user documentation & training materials to be used internally and customer facing.
This individual is responsible for identifying and continually driving enhancements to documentation & training material based on product and programs, in alignment with evolving company priorities and strategy.
Responsibilities:
- Create the scripts and training material documentation for demos, videos, and engaging presentations for distribution internally and to customers.
- Collaborate with the Service Engineering teams to create and update content for training that aligns with product manuals, and customer needs.
- Manage, facilitate, and evaluate documentation standards for technical content.
- Lead and coordinate the updating of all training materials including user manuals, procedures, eLearning, PowerPoints, and similar.
- Work with leadership and subject matter experts to assess training gaps and needs to build training programs to ensure maximum training results.
- Manage project activities efficiently and effectively, consistent with approved work scopes, schedules and budgets.
- Collaborate interdepartmentally to ensure timely product releases.
- Stay up-to-date on current trends in user & training documentation, design, and methodology.
- Analyzes and update existing and potential content to best meet with needs of the appropriate teams while maintaining continuity of style of content.
- Ensure documentation integrity and consistency of documentation practice.
- Adhere to federal and state regulations, company policies, processes, and procedures.
- Performs other duties as requested, directed, or assigned and has predictable and reliable attendance.
Position Qualifications:
- Bachelors degree in engineering, technical writing or communications, marketing engineering or other related technical field. Masters degree preferred.
- Minimum of five (5) years related professional work in a related field.
- Demonstrated experience with ongoing curriculum development.
- Ability to learn and explain practical engineering and programming concepts and procedures.
- Highly motivated individual with the ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints.
- Detail orientated with a strong understanding of process and procedural documentation, content reuse, and continuous documentation delivery.
- Excellent oral, written, analytic, and organizational skills.
- Able to work independently and as part of a team.
- Familiarity with learning management systems (LMS).
- Proven experience with Microsoft Office Suite (Outlook, Word, Excel, Publisher, Access, and PowerPoint), Adobe Technical Suite (FrameMaker and Acrobat), Adobe Creative Suite, or equivalent.
- MadCap Software experience preferred.
- Ability for domestic and international travel, up to 25%.
Key Competencies:
- Focuses on Quality: Drives work results with quality focus in actions and results.
- Self-Leadership: Enjoys positions of responsibility and authority. Desires and chooses to be in a leadership position.
- Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
- Business Acumen: Being aware of and familiar with how business strategies and tactics work, and their effect on the customer; understanding issues that impact your business or organization; knowing the competition.
- Business Process Thinking: Designing, implementing, and executing business workflow activities that most effectively and efficiently meet the goals of the business unit.
- Communications: Exchanges thoughts, feelings, and information effectively.
- Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
- Organization and Planning: Establishes a systematic course for self and/or others to assure accomplishment of objectives. Determines priorities and allocates time and resources effectively.
Physical Requirements / Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works in temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial/lab environments.
- Prolonged periods sitting or standing at a desk and working on a computer.
- Video conference calls / meetings with domestic and international employees, vendors, and manufacturing partners during as well as outside of normal business hours.
- Ability to adjust focus, especially due to concentration on a computer screen.
- May be required to travel to and navigate a variety of domestic and international sites to perform assignments.
- The ability to see and respond to dangerous situations.
Benefits Overview
- Paid time off includes 4 weeks, 15 holidays, and parental leave.
- 100% company-paid medical, dental, vision, short-term disability, long-term disability life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
- The company provided 401K savings plan with matching contributions helps you save for retirement.
- Voluntary benefits offerings.
- Tuition assistance.
- Employee Referral program.
- Employee development and career growth opportunities.
About Us
Our team is comprised of highly experienced core team members who have developed five generations of large-scale BESS systems, heretofore having deployed more than 1.5 GWh worldwide. That same team has come together once again to create their mangum opus the all-in-one, ultra-high density TeraStor. Third-party analysts contend that the revolutionary design outpaces the market for reliability, availability, utilization and total lifetime value. Weve designed and manufactured an entirely new line of energy storage products to meet the needs of grid energy storage, deployment, operation, and energy management for the next 20 years. Every detail in our products makes them fundamentally easier to purchase, install, maintain and operate than any other energy storage alternative available today.
The Location Hudson, MA
The office is conveniently located in Hudson Massachusetts directly across from the 290 and 495 freeways. This location is uniquely positioned less than one mile from downtown Hudson, as well as being close to downtown Marlborough offering numerous restaurants, parks, shopping, and many other attractions. The office is located roughly 45 min drive from downtown Boston, New Hampshire, Rhode Island, and parts of Connecticut. There are a wide range of activities that the area offers to its residents including competitive sports programs, woodlands, as well as safe and entertaining nightlife are all located within minutes of the facility. Hudson mass was awarded the winner of Americas Main Streets by a national organization which promotes locally owned businesses. Whether you are looking for hiking, mountain biking, sports, lakes, access to Boston, or just a fantastic meal, Hudson, MA has something for everyone.
