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Senior Field Service Engineer and Technical Trainer

2 months ago


Hudson, Massachusetts, United States Pinnacle Professional Services Full time
Job Summary

The Senior Field Service Engineer and Technical Trainer is a critical role within our organization, responsible for providing technical expertise and training to our team and external partners. This position requires a strong background in field service engineering, with a focus on energy storage systems.

Key Responsibilities
  • Perform and lead customer installation, equipment testing, service, and repairs
  • Provide training and support to field support personnel and third-party service providers
  • Monitor and respond to ESS system performance, alarms, and faults
  • Supervise and manage third-party service provider activities
  • Research and answer customer questions about product and system features
  • Perform troubleshooting and testing of sub-systems and components in the field
  • Provide feedback to the engineering team on design improvements
  • Lead software and hardware upgrade projects in the field
  • Support the development of procedures and training materials for troubleshooting and maintenance
  • Provide detailed notes of on-site support work and collaborate with internal partners to resolve customer issues
Requirements
  • Bachelor's degree in mechanical engineering, electrical engineering, or related field
  • Minimum 10 years of field service engineering or related work experience
  • Minimum 5 years of training experience in a fast-paced industry
  • Proven ability to read and understand schematics, layouts, and engineering blueprints
  • Expert-level capability to plan work and repair equipment
  • Experience with electrical equipment, including installation and service
  • Knowledge of safe work practices applicable to high-voltage battery/energy storage systems
  • Proficient in various software programs, including MS Office and Modbus
Benefits
  • 4 weeks paid time off
  • 15 holidays
  • Parental leave
  • 100% company-paid medical, dental, vision, short-term disability, long-term disability life insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings
  • Company-provided 401K savings plan with matching contributions
  • Tuition assistance
  • Employee Referral program
  • Employee development and career growth opportunities