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Senior Field Service Engineer and Technical Trainer
2 months ago
The Senior Field Service Engineer and Technical Trainer is a critical role within our organization, responsible for providing technical expertise and training to our team and external partners. This position requires a strong background in field service engineering, with a focus on energy storage systems.
Key Responsibilities- Perform and lead customer installation, equipment testing, service, and repairs
- Provide training and support to field support personnel and third-party service providers
- Monitor and respond to ESS system performance, alarms, and faults
- Supervise and manage third-party service provider activities
- Research and answer customer questions about product and system features
- Perform troubleshooting and testing of sub-systems and components in the field
- Provide feedback to the engineering team on design improvements
- Lead software and hardware upgrade projects in the field
- Support the development of procedures and training materials for troubleshooting and maintenance
- Provide detailed notes of on-site support work and collaborate with internal partners to resolve customer issues
- Bachelor's degree in mechanical engineering, electrical engineering, or related field
- Minimum 10 years of field service engineering or related work experience
- Minimum 5 years of training experience in a fast-paced industry
- Proven ability to read and understand schematics, layouts, and engineering blueprints
- Expert-level capability to plan work and repair equipment
- Experience with electrical equipment, including installation and service
- Knowledge of safe work practices applicable to high-voltage battery/energy storage systems
- Proficient in various software programs, including MS Office and Modbus
- 4 weeks paid time off
- 15 holidays
- Parental leave
- 100% company-paid medical, dental, vision, short-term disability, long-term disability life insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings
- Company-provided 401K savings plan with matching contributions
- Tuition assistance
- Employee Referral program
- Employee development and career growth opportunities