Current jobs related to Director Of Front Office Operations - Charlotte - Hilton Charlotte University Place

  • Front Office Operations Director

    5 days ago

    Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

    Director of Front Office OperationsAt Hilton Charlotte University Place, we are seeking a highly skilled and experienced Director of Front Office Operations to join our team. As a key member of our front office leadership, you will be responsible for ensuring the highest level of service and satisfaction for our guests.Key Responsibilities:Leadership and...

  • Director of Front Office Operations

    1 month ago

    Charlotte, North Carolina, United States White Lodging Full time

    Join White Lodging as a Director of Front OfficeAbout the RoleWe are seeking a highly skilled and experienced Director of Front Office to lead our front office team at the JW Marriott Charlotte. As a key member of our hotel leadership team, you will be responsible for developing and implementing strategies to drive guest satisfaction, revenue growth, and...

  • Director of Front Office

    2 months ago

    Charlotte, United States White Lodging Full time

    This role is located at the JW Marriott Charlotte, in North Carolina!! SummaryWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll...

  • Director of Front Office

    4 weeks ago

    Charlotte, United States White Lodging Full time

    This role is located at the JW Marriott Charlotte, in North Carolina!! SummaryWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll...

  • Director of Front Office

    2 months ago

    Charlotte, United States White Lodging Full time

    This role is located at the JW Marriott Charlotte, in North Carolina!! SummaryWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll...

  • Director of Front Office

    4 weeks ago

    charlotte, United States White Lodging Full time

    This role is located at the JW Marriott Charlotte, in North Carolina!! SummaryWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll...

  • Front Office Operations Manager

    2 weeks ago

    Charlotte, North Carolina, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Hilton Hotels & Resorts. As a key member of our Front Office team, you will be responsible for assisting in the direction and administration of Front Office operations.Key ResponsibilitiesAssist in the management of Front Office operations to ensure...

  • Hotel Front Office Director

    1 month ago

    Charlotte, North Carolina, United States Doubletree by Hilton Charlotte City Center Full time

    Hotel Front Office ManagerWe're seeking a seasoned hotel front desk manager to lead our front office team and deliver exceptional guest experiences.As a key member of our hotel team, you'll be responsible for managing front desk operations, ensuring customer service meets our high standards, and cultivating a positive work environment.Key...

  • Front Office Operations Manager

    2 months ago

    Charlotte, North Carolina, United States Hilton Charlotte Uptown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Hilton Charlotte Uptown. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service:...

  • Hotel Operations Director

    4 weeks ago

    Charlotte, North Carolina, United States White Lodging Full time

    Director of Front Office Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Director of Front Office to join our team at White Lodging. As a key member of our hotel operations team, you will be responsible for developing and implementing strategies to drive guest satisfaction, improve operational efficiency, and enhance the overall...

  • Front Office Manager

    1 week ago

    Charlotte, North Carolina, United States McLeod Centers for Wellbeing Full time

    Job Title: Front Office ManagerMcLeod Centers for Wellbeing is seeking a highly skilled Front Office Manager to oversee the daily operations of our front office team. The ideal candidate will have prior experience in a healthcare setting and possess strong leadership and communication skills.Key Responsibilities:Supervise and support front office staff,...

  • Front Office Associate

    2 weeks ago

    Charlotte, North Carolina, United States Aledade, Inc. Full time

    Front Office Member Job DescriptionWe are seeking an experienced and detail-oriented Front Office Member to join our team at Faith Medical Center in Charlotte, NC. As a key member of our front office team, you will be responsible for providing exceptional patient experience and ensuring the smooth operation of our front desk.Responsibilities:Efficiently...

  • Assistant Front Office Manager

    4 weeks ago

    Charlotte, North Carolina, United States Atrium Hospitality Full time

    Job Title: Assistant Front Office ManagerAt Atrium Hospitality, we are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests have an exceptional hotel stay experience.Key Responsibilities:Manage the front desk operations,...

  • Director of Operations and Strategic Growth

    2 weeks ago

    Charlotte, North Carolina, United States Precision Office Solutions Full time

    Job DescriptionAt Precision Office Solutions, we are seeking a highly skilled Director of Operations to oversee and streamline all facets of our commercial furniture installation operations. The ideal candidate will be responsible for supervising daily operations, optimizing processes, and driving growth and efficiency across multiple projects and...

  • Assistant Front Office Manager

    4 weeks ago

    Charlotte, North Carolina, United States Hilton Charlotte Uptown Full time

    Assistant Front Office ManagerAre you a seasoned hospitality expert looking for a new challenge? We're seeking an experienced Assistant Front Office Manager to join our dynamic team at the Hilton Charlotte Uptown.Key Responsibilities:Deliver Exceptional Guest Experiences: Provide warm welcomes, support, and guidance to our Front Office team members to ensure...

  • Front Office Representative

    4 weeks ago

    Charlotte, North Carolina, United States Grand Bohemian Charlotte Full time

    Job Title: Front Office AgentJob Summary:The Front Office Agent is responsible for providing exceptional guest service and ensuring a seamless arrival and departure experience. This role requires a warm and friendly demeanor, with a focus on delivering personalized service to our guests.Key Responsibilities:Greet and interact with guests in a professional...

  • Front of House Director

    2 weeks ago

    Charlotte, North Carolina, United States NAPA at Stonecrest Full time

    Lead with ExcellenceAs a seasoned Front of House Manager, you will oversee the daily operations of our restaurant, ensuring seamless service and exceptional guest experiences. Your leadership skills will inspire a high-performing team to deliver top-tier service, aligning with our high standards.Create Memorable ExperiencesCollaborate with our chef and wine...

  • Front Office Representative

    1 month ago

    Charlotte, North Carolina, United States Aledade, Inc. Full time

    Front Office Member Job DescriptionWe are seeking an experienced and detail-oriented Front Office Member to join our team at Faith Medical Center in Charlotte, NC.Key Responsibilities:Efficiently check in and out patients, ensuring accurate and timely processing.Verify patient demographic information and complete insurance verification.Monitor and respond to...

  • Front Office Manager

    1 month ago

    Charlotte, North Carolina, United States Carmel Management LLC Full time

    Job Title: Front Office ManagerCarmel Management LLC is seeking a highly skilled and experienced Front Office Manager to join our team at the Courtyard by Marriott Charlotte Airport / Billy Graham Parkway. As a Front Office Manager, you will be responsible for leading the front desk team and ensuring exceptional customer service to our guests.Key...

  • Hotel Front Office Manager Position

    2 weeks ago

    Charlotte, North Carolina, United States Courtyard by Marriott - Charlotte AirportBilly Graham Parkway Full time

    Job SummaryCourtyard by Marriott - Charlotte Airport/Billy Graham Parkway is seeking a highly skilled Front Office Manager to lead our front desk team. As a key member of our hotel operations, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesLead...

Director Of Front Office Operations

3 months ago

Charlotte, United States Hilton Charlotte University Place Full time
Job DescriptionJob Description

Exciting opportunity to join the Hilton Charlotte University Place as our Director of Front Office Operations.


We are looking for a Director, Front Office to lead our hotel front office operations. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guest services. You should combine a pleasant personality with a dynamic and professional attitude to supervise and lead our team.


Our ideal candidate can deal efficiently with guest requests and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. You will strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Responsibilities:

This is a department head role with direct reports including the Guest Services Manager, Front Desk Agents and Night Audit.


  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Ensures recognition of employees is taking place across areas of responsibility.
  • Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis.
  • Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
  • Review staff levels to ensure that guest service, operational needs and financial objectives are met.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Handle guest complaints and verify that all guest issues are resolved.
  • Verifies compliance with all department, property and company policies, standards and procedures.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews guest satisfaction results and other data to identify areas of improvement.
  • Responds to and handles guest problems and complaints.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies employees are treated fairly and equitably.
  • Manages employee progressive discipline procedures for Front Office Staff.
  • Administers the performance appraisal process for direct report managers.
  • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Informs and/or updates the executives, peers and subordinates on relevant information in a timely manner.
  • Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.
Qualifications:

Must have open availability to include days, nights, weekends, overnights and holidays, as needed for business demands


Education:

  • High school or equivalent (Preferred)


Experience:

  • Front Office Management: 3 years (Preferred)


Hotel Management:

  • 3 years (Preferred)
About Company

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more