Hotel Operations Director
2 days ago
About the Role
We are seeking a highly skilled and experienced Director of Front Office to join our team at White Lodging. As a key member of our hotel operations team, you will be responsible for developing and implementing strategies to drive guest satisfaction, improve operational efficiency, and enhance the overall guest experience.
Key Responsibilities
- Develop and execute departmental strategies to achieve guest satisfaction goals and improve operational efficiency.
- Lead and manage the front office team, providing coaching, guidance, and development opportunities to ensure high levels of performance and engagement.
- Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
- Manage financials, including budgeting, forecasting, and P&L analysis, to ensure the front office is operating within budget and achieving financial targets.
- Recruit, train, and develop front office staff to ensure they have the skills and knowledge required to deliver exceptional guest service.
What We Offer
- A competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match.
- A comprehensive training program to help you develop your skills and advance your career.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- The opportunity to work with a talented team of professionals who are passionate about delivering exceptional guest service.
About White Lodging
White Lodging is a leading hospitality company that operates a portfolio of award-winning hotels, rooftop bars, and restaurants in some of the country's best cities to live. We are committed to creating an inclusive and supportive work environment that allows our associates to thrive and grow.
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