Client Relations and Development Manager
4 months ago
PDI Health (Preventative Diagnostics) is a fast-growing company that provides mobile examination services on site to nursing homes, assisted living facilities, and patient's homes with the goal of easing their current immobility. We provide services throughout the USA, with offices currently in NY, NJ, DE, CT, RI, PA, MD, VA, MN with more to come
The Client Relations and Development Manager is ultimately responsible for building and maintaining long lasting strong relationships with clients and potential clients while partnering with them to better understand their business objectives and needs. They work with the team and other departments to help ensure the Clients receive the highest level of care and new business is brought on seamlessly and successfully to foster long term business growth.
TASKS AND RESPONSIBILITIES:
Client Management
a.) Build strong relationships and work closely with existing clients to understand their needs and ensure their satisfaction with our services.
b.) Communicate and coordinate with operations to ensure client’s needs and expectations are met.
c.) Visit clients on a regular basis, meeting the standards established by PDI.
d.) Attend all client meetings, Quarterly QA’s, events, etc. at client’s request.
e.) Provide training, in-services, and any helpful communication to clients on proper ordering, procedures, and processes.
f.) Respond to all questions, inquiries, and issues from clients.
g.) Handle all tasks related to getting a new client onboarded, including, but not limited to, client set up and training,
Client Development
a.) Proactively seek new business opportunities and build strong relationships with prospects in the marketplace through the use of a variety of communication methods, strategies, and resources.
b.) Prepare and deliver presentations to potential clients.
c.) Negotiate contracts and pricing and ensure contracts are fully executed prior to services being rendered.
Client Management and Development
a.) Attend tradeshows, networking events, educational forums, and any other industry related gatherings.
b.) Actively engage with all industry trade associations and groups.
c.) Contribute positively to the customer/prospect experience by engaging, supporting, and working with the entire PDI team in a collaborative manner.
d.) Effectively manage all activity in the CRM for clients and prospects keeping all relative information and activity up to date.
e.) Learn, understand and know the market (prospects, competitors, vendors, etc.)
f.) Keep current on industry trends and best practices that may impact the business and service offerings of the organization
Qualifications:
a) Bachelor’s Degree or equivalent experience
b) Proven ability to drive new business
c) Written and verbal communication skills with a high degree of emotional intelligence
d) Valid driver’s license and good driving record
e) Proficient with computers, MS Office, and CRM databases
f) Self starter with the ability to work independently as well as in a collaborative team
g) Strong organizational and time management skills
h) Customer Service Skills
i) Prior experience in Mobile Radiology, a clinical background or experience in the Long Term Care industry a plus.
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