Service Manager
4 weeks ago
The Service Manager is responsible for planning and managing the overall growth and success of the service division of Atlantic Fuels
This role involves supervising service technicians, ensuring high-quality work, overseeing departmental operations, managing sales and estimating processes, ensuring customer satisfaction, and performing field work as necessary.
Key Responsibilities:
- Plan and manage the overall growth and success of the service division.
- Supervise all service technicians to ensure professionalism and quality of work, maintaining high standards through effective communication.
- Provide training, conduct reviews, and manage personnel, including hiring and termination within the service division.
- Oversee adherence to standard operating procedures across various areas including field work, inventory control, scheduling, sales/estimates, customer communication, training, and safety.
- Review and maintain competitive pricing practices for parts and labor, ensuring estimating practices meet industry standards.
- Work with vendors and internally to ensure pricing and current inventory management is properly done
- Provide accurate estimates for services, ensuring transparency and competitiveness.
- Create a schedule that ensures timely and efficient service delivery, effectively meeting customer expectations.
- Perform service field work as required and support on-call duties as necessary.
- Work with admin and finance departments to make sure billing is accurately done and key performance indicators are properly tracked
- Maintain strong relationships with customers, addressing their concerns promptly and effectively to improve customer satisfaction and retention.
- Interface effectively with other departments to ensure smooth operational workflows.
Benefits:
- Weekly Pay Period
- Bonuses for working outside of normal business hours
- 401k plan for your financial future
- Health, Dental, Vision Insurance available
- Employer contribution of $1000 to HSA
- 6 Paid Company Holidays
- Two Weeks Paid Time Off
- Annual $250 Uniform Allowance
- Discount Heating Program - great deal on heating oil, firewood, and wood pellets (if in service area)
Requirements:
- A NH Gas Fitters License.
- A valid DOT medical card
- 5+ years of field experience required, and at least 2+ years of management experience preferred
- Proven experience in customer management, supervision, scheduling, and sales.
- Strong leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and handle multiple tasks.
- While the Service Division grows, the Service Manager will likely spend between 30-50% of their time on service calls.
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