Customer Service Ambassador
2 weeks ago
At Marriott International, we believe that every guest deserves a remarkable experience. Our Customer Service Ambassadors are dedicated to creating memorable interactions that go beyond the ordinary.
As a Hospitality Experience Coordinator, you will take the initiative to provide a comprehensive range of services that enhance the guest journey throughout their stay.
Your responsibilities will extend beyond the conventional front desk duties, as you take ownership of the guest experience in key areas of the hotel with a commitment to a "guest-first" approach.
You will have the autonomy to navigate your environment and address the needs of our guests effectively. Whether it's managing operational tasks, fulfilling guest requests, compiling reports, delivering exceptional meals, or sharing insights about the local area, the Hospitality Experience Coordinator ensures that every interaction feels integral to the overall experience.
Success in this role requires a focus on several key areas: fostering a safe working environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring professionalism in your appearance and communication.
Customer Service Ambassadors will be active and engaged, requiring the ability to stand, sit, or walk for extended periods and perform hands-on tasks (including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance; reaching overhead and below the knees, as well as bending, twisting, pulling, and stooping).
Excellence in these areas, along with other reasonable job responsibilities as assigned, is essential for Customer Service Ambassadors to deliver exceptional service for our guests and our organization consistently.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
No prior experience required.
Supervisory Experience:
No supervisory experience necessary.
License or Certification:
None required.
COMPENSATION AND BENEFITS
The compensation for this position ranges from $23.85 per hour, accompanied by a comprehensive benefits package that includes healthcare options, flexible spending accounts, a 401(k) plan, accrued paid time off and/or sick leave, life insurance, disability coverage, and various wellness benefits.
Benefits may be subject to standard eligibility criteria, waiting periods, contributions, and other conditions.
Marriott International is committed to fostering a diverse workforce and maintaining an inclusive, people-first culture.
We uphold a policy of non-discrimination based on any protected characteristic, including disability and veteran status, or any other basis covered by applicable law.
At Marriott, we are dedicated to better serving the needs of travelers everywhere, inspired by our mission to create exceptional experiences for all guests.
We seek individuals who are passionate about delivering outstanding guest experiences, thrive in a collaborative environment, and are eager to learn and grow while enjoying their work.
By joining Marriott, you become part of a prestigious portfolio of brands, where you can excel in your career, fulfill your purpose, and connect with a remarkable global team.
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