Enrollment Center Specialist
1 month ago
Are you ready to be a part of an organization that strives to connect people to resources, and partner with our community to transform how people access help? Then read on:
An Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance, extensive follow-up to ensure clients receive services, community outreach for education and application enrollment, and problem-solving and referral assistance over the phone for clients with complicated needs. A successful Enrollment Center Specialist knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.
- Residents of San Diego County need only apply
- Sign-on bonus eligible
We work hard to embrace diversity and inclusion and encourage everyone at 211 San Diego to bring their authentic selves to work every day. We offer a variety of perks and family-friendly benefits to all of our employees.
- 100% paid medical, dental, vision, and basic life for employee
- Flexible Spending Accounts
- 15 days of Paid Time Off, to start
- 12 Paid Holidays
- Matching 403b, with up to 4% employer matching
- Wellness Program
- Continued Education Assistance
- Growth opportunity
- Awesome and supportive culture
Our Commitment
211 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients. 211 San Diego is an Affirmative Action/Equal Opportunity employer. Persons of color, women, minorities, and individuals with disabilities and veteran/military status are encouraged to apply.
Requirements:You'll be a great fit if:
- Associate’s Degree or higher required; combination of continued education beyond high school and equivalent experience may be substituted.
- Excellent time management skills.
- Knowledge of County benefit programs highly desirable.
- Certified Application Assister (CAA) certification highly desirable.
- 1-2 years’ experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization.
- Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
- A positive attitude, desire to learn and grow and aspirations to lead.
- A focus on the growth and well-being of people and the communities to which they belong.
- Excellent verbal, written and interpersonal communication skills.
- High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems.
- The desire to seek learning opportunities to promote growth, professional and personal development.
- Bilingual Spanish preferred
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