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Enrollment Development Representative I

2 months ago

San Leandro, California, United States Center for Elders' Independence Full time
Job Summary

Center for Elders' Independence is seeking a highly motivated and experienced Senior Outreach Specialist to join our Marketing, Outreach & Enrollment Team. As a key member of our team, you will be responsible for promoting our Program of All-Inclusive Care for the Elderly (PACE) to various groups throughout the PACE service area.

Key Responsibilities
  • Presentations and Outreach: Develop and deliver presentations promoting Center for Elders' Independence PACE program to various groups, including healthcare providers, community-based organizations, and senior populations.
  • Lead Generation: Produce self-generated qualified leads, schedule visitor(s) for tours and presentations, and conduct thorough follow-up with potential clients for enrollment in programs.
  • Reporting and Record-Keeping: Maintain and report production results, daily/weekly/monthly, and keep accurate records to track individual productivity through implemented department systems.
  • Relationship Building: Develop and maintain professional relationships with referral sources within the PACE geographical service area.
  • Marketing and Events: Organize and conduct a minimum of 2 events per month, 1 internal and 1 external, to promote Center for Elders' Independence PACE program at various community and healthcare events.
  • Marketing Strategy: Develop and maintain a quarterly 30/60/90 marketing plan with market analysis to generate qualified leads, visitors, and enrollments.
  • Collaboration: Collaborate with Center Directors and operational teams to develop marketing and retention strategies to increase and maintain member census.
Requirements
  • Education: Bachelor's degree in healthcare, business administration, or a related field of study.
  • Experience: Minimum of two years of direct business or consumer outreach/marketing/sales experience.
  • Skills: Excellent customer service and service recovery skills, impeccable communication and presentation skills, and highly proficient in Salesforce CRM and MS Office.
  • Language: Bilingual preferred: English/Spanish; English/Cantonese or Mandarin Chinese; English/Vietnamese or other.
About Us

Center for Elders' Independence is a PACE organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high-quality, affordable, integrated healthcare services to the elderly. We are a growing company that offers stability and continues to thrive.