Branch Operations Supervisor

2 weeks ago

Frisco, United States Texas Republic Bank Full time $50,000 - $60,000
Job DescriptionJob Description

Texas Republic Bank, N.A. is seeking an experienced Branch Operations Supervisor for our Frisco location. Texas Republic Bank, N.A. is extremely proud to be the oldest bank charter headquartered in Collin County, Texas, and have a tremendous heritage to carry us into the future. Truly a rare breed in this day, we are a locally owned and locally managed community bank with deep roots in the communities we serve. Our goal is to provide customers with the best banking experience possible; it's what we call "Banking like it oughta be"

Position Summary

Provide daily supervision and leadership for all branch personal bankers and tellers. Ensure said personnel are properly trained in all policies and procedures including procedures for delivery of bank's Treasury Management products. Provide and ensure reporting staff maintains standards for superior customer service. This will be a working supervisor position, providing back-up as needed for personal bankers and tellers should the need arise. Typical hours are Monday through Friday, 8:00 am until 5:00 pm, positioned in Frisco, TX. Physical presence in the bank is required to perform the duties of this position.

Position Responsibilities - this list is NOT all inclusive but is meant to encompass many of the typical daily functions of the position.

  • Supervise personal bankers and tellers; this includes scheduling of personnel to ensure adequate staffing for all locations to enhance the customer experience.
  • Provide training as needed to ensure staff is equipped to assess and meet the needs of our customers.
  • Address and resolve customer concerns; provide resolution for customer complaints.
  • As a working supervisor, when needed, act as backup to tellers to receive checks and cash for deposit, verify amount, and examine checks for endorsements, cash checks and pay out money after proper verification of signatures and account balances and enter transactions into teller system and place holds on accounts for uncollected funds.
  • As a working supervisor, when needed, act as backup to personal bankers to interview prospects and customers to obtain information, explain available financial services and to prepare the account documentation required to open the account and complete the opening process.
  • Order daily supply of cash from TIB, prepare and verify incoming/outgoing cash shipment; assist tellers in buying/selling currency/coin from vault, balance vault cash daily; supervise teller staff to ensure the cash needs are met and to keep cash drawer limits at an adequate level to eliminate customer delays.
  • Responsible for ensuring staff's currency, coin and checks in cash drawer at end of shift are balanced and compared with data in teller system.
  • Oversee the promotion of all products or services.
  • Ensure dual control of deposits from night depository.
  • Manage acceptance of loan payments and timely delivery to loan operations.
  • Manage daily function of lock box deposits.
  • Ensure daily incoming mail is worked promptly and under dual control.
  • Through collaboration with Treasury Management Officer, work within a team to assist customers with wire transfers, remote deposit capture, external transfers, mobile banking, online banking and ACH.
  • Ensure daily record keeping is completed by staff, to include scanning account records and correspondence into bank's imaging system.
  • Coordinate with main office for bookkeeping; review and work reports for large items, insufficient items, stop pays and holds reports; balance cash for Richardson branch.
  • Ensure supplies are maintained in branch and that facilities are kept stocked with necessary supplies for day to day activities and that all is kept in good working order. This will include ordering supplies for the branch and coordinating with facilities management and vendors necessary for regular maintenance.
  • Work with other staff, to greet all who come into the bank or call the bank, with a friendly, welcoming attitude. Make sure everyone coming in or calling experiences "Banking like it oughta be"
  • Be available to help staff in other branches with daily duties; this may include occasionally working in other bank branches if the need arises.
  • Working with management staff and the staff in general, to ensure opening and closing procedures are followed.
  • Perform all other duties as required and assigned.

Ideal Candidate Qualifications

  • Associates degree (A. A.) or equivalent from two-year college or technical school or five years related experience and/or training, or equivalent combination of education and experience.
  • Previous banking supervisory experience is required, including direct supervision of multiple tellers, personal bankers and/or bookkeeping personnel.
  • Ability to meet deadlines within strict time frames.
  • Ability to work in a fast-paced changing environment.
  • Ability to work on and track multiple tasks and priorities Highly proficient in time management, planning and prioritization.
  • Excellent organizational and analytical skills, demonstrated skills in critical thinking, attention to detail, and problem-solving Requires excellent verbal and written communication skills, and ability to interface effectively with senior management.

All candidates must complete both a behavioral and a cognitive assessment. Please note, once you've completed the behavioral assessment, you will receive an emailed link to complete the cognitive portion. For both assessments, please make sure you are able to focus, without interruption. The cognitive is a timed assessment and will require about 15 minutes to complete. Only applicants that complete the assessments will be considered.

Successful candidates are subject to pre-employment background screening and reference checks.

No direct phone calls or emails as this will result in disqualification and you will not be considered for the position.

Texas Republic Bank is an Equal Opportunity Employer. Member FDIC



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