Spa Operations Supervisor

1 week ago


Frisco Texas, United States Omni Hotels & Resorts Full time

Location:

THE MODERN HOME OF AMERICAN GOLF


Omni PGA Frisco Resort is a premier destination currently under development, designed to elevate the experience of guests and golf enthusiasts alike.

The resort will feature luxurious accommodations, multiple pools including an exclusive rooftop infinity pool, a state-of-the-art spa, and extensive meeting and event spaces.

Guests can enjoy a vibrant retail and entertainment district with diverse dining options and outdoor events.

Designed by renowned architects, the golf facilities will include championship courses and a putting green, catering to players of all skill levels.


Job Overview:
Omni PGA Frisco Resort is in search of a dedicated and detail-oriented Spa Operations Supervisor to enhance our team.

This role is pivotal in ensuring that our expansive spa offerings meet the highest standards of service and guest satisfaction.


The Spa Operations Supervisor will assist guests in selecting spa services tailored to their needs, ensuring a seamless and professional experience.

Additionally, this position will involve leading and mentoring staff to uphold service excellence, technical proficiency, and adherence to safety protocols.


Key Responsibilities:
- Possess a comprehensive understanding of hotel operations and collaborate effectively with various departments.

- Exhibit exceptional hospitality skills and provide mentorship to team members.


- Lead by example, fostering a positive environment for the Spa and Salon team in partnership with the Director of Spa.

- Maintain in-depth knowledge of all spa services, products, and promotional packages.


- Monitor daily operations, addressing guest concerns promptly and effectively.


- Oversee the Reception Desk and Locker Room teams, ensuring efficient scheduling, financial transactions, and adherence to operational procedures.

- Communicate proactively with leadership regarding areas for improvement and operational restructuring.

- Assist with the coordination of services for local and in-house groups as needed.


- Provide ongoing training to enhance staff knowledge and improve guest interaction standards.

- Manage scheduling and attendance tracking for all spa personnel.


- Facilitate effective communication within the spa and hotel regarding operational updates and interdepartmental information.


Qualifications:
- Proven experience in cash handling.

- Background in the hospitality industry.

- Flexibility to work weekends as required.

- Strong organizational skills and attention to detail.

Omni Hotels & Resorts is committed to diversity and inclusion in the workplace.
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