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Team Operations Supervisor

2 months ago


Frisco, Texas, United States Pie Five Pizza Full time
Position Overview

As a pivotal member of our team, the Team Operations Supervisor plays a crucial role in delivering the Pie Five experience. This position entails guiding team members while ensuring exceptional service to our guests, particularly in the absence of upper management.

Key Responsibilities
  • Execute the core functions of team member roles effectively.
  • Lead and manage team members, assigning tasks as necessary.
  • Oversee financial transactions and prepare necessary deposits.
  • Address guest inquiries and resolve issues when management is unavailable.
  • Manage store opening and closing procedures, including associated tasks.
  • Perform additional duties as directed by management.
Essential Qualifications
  • Minimum of one year in a customer service or restaurant environment.
Required Skills
  • Ability to lead and assign tasks to others.
  • Proficient in handling guest concerns with professionalism and composure.
  • Strong communication skills with guests and team members.
  • Active listening skills to understand guest and team needs.
  • Engage guests throughout their visit to enhance their experience.
  • Organized, adaptable, detail-oriented, and able to work efficiently under pressure.
  • Knowledge of local food safety regulations and standards.
  • Understanding of Pie Five's operational standards and expectations.
  • Professional demeanor that fosters a positive work atmosphere.
  • Willingness to cross-train in various roles and pass a supervisory skills assessment.
  • Maintain high energy levels and focus throughout shifts.
  • Consistently exhibit a friendly and approachable attitude.
  • Basic math skills for accurate cash handling.
Preferred Qualifications
  • Previous experience in a supervisory role.
  • High school diploma or equivalent.
Physical and Mental Requirements
  • Ability to stand for extended periods, up to 7 hours.
  • Capability to bend, stoop, and kneel frequently.
  • Ability to lift items weighing up to 20 pounds.
About Pie Five Pizza

Pie Five Pizza is a fast-casual dining concept known for its individual handcrafted pizzas made with fresh ingredients, prepared in under five minutes. Since our inception, we have expanded significantly, with numerous locations across various states. Our commitment to quality and customer satisfaction has earned us numerous accolades in the restaurant industry. We are dedicated to creating a dynamic and enjoyable work environment for our team members.