Merchant Services Support Administrator
1 month ago
Who We Are
At Old Second, you're first For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together
Position Overview
The Merchant Services Support Administrator supports the needs of our commercial clients who utilize merchant services. The incumbent serves as the main point of contact between clients and processing vendor while ensuring exceptional service is provided to merchants and partners.
Essential Job Functions
- Initiates welcome calls to new merchant customers
- Serves as main point of contact for internal partners, merchants, and Elavon partners
- Acts as liaison between customers and Elavon
- Ensures merchants and partners are satisfied with level of service from our vendor
- Builds and maintains relationships with clients, addresses inquiries on products and services and offers information and technical support concerning credit card processing activities within the Bank's merchant services portfolio.
- Supports the VP of Merchant Services by handling merchant inquiries related to software issues, daily deposits, transactional research, settlement reports, month-end statements, and chargebacks.
- Ensures client satisfaction by delivering requested information and resolutions.
- Collaborates with team members to resolve customer escalations. Assist merchants completing PCI-DSS Compliance including PCI-DSS troubleshooting, and issue tracking
- Accomplishes department business objectives
Minimum Requirements
- Associate's degree, or two or more years of banking or merchant services experience; or equivalent combination of education and experience.
Competencies
- Customer service expertise
- Exceptional organizational skills with meticulous attention to detail
- Proficiency in multitasking
- Outstanding verbal and written communication abilities
- Excellent interpersonal and time management skills, combined with a strong work ethic and integrity
- Ability to independently solve problems
- Proficient in Microsoft Word, Excel, and PowerPoint
Preferred, but not required:
- Prior experience in merchant services
- Bachelor's degree in related area of study
Thanks for considering Old Second
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