Marketing Onboarding Specialist

2 months ago

Nashville, United States Tribute Technology Full time
Job DescriptionJob Description

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for families, as well as efficiency and profitability for funeral homes and obituary hosting services. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users. Tribute is a unique new model that brings the stability of B2B software PLUS the explosive growth and valuation of eCommerce. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

As a Marketing Onboarding Specialist, you will play a pivotal role in onboarding new marketing clients, managing client relationships, developing marketing strategies, and coordinating marketing projects to drive results for our clients. This position requires strong communication skills, strategic thinking, marketing knowledge across channels, and the ability to collaborate effectively with internal teams and clients. Additionally, you play an important role in establishing new processes for effectively and efficiently onboarding clients. WHAT YOU'LL DO:
  • Onboard new clients: Seamlessly integrate new marketing clients while fostering trust and strong relationships.
  • Establish onboarding processes: Develop and implement new processes for onboarding clients.
  • Understand client objectives: Develop effective marketing strategies tailored to client business goals.
  • Client communication: Proactively reach out to clients through emails, phone calls, and text messages.
  • Relationship management: Serve as the primary contact for some clients and transition others to specialists as needed.
  • Marketing strategy: Provide expert guidance across channels, knowing when to involve other subject matter experts when necessary.
  • Problem-solving: Identify challenges and opportunities within client projects, offering innovative solutions.
  • Budget management: Determine and allocate marketing budgets for social media, PPC, and other channels.
  • Collaboration: Work with a team of marketers and industry experts to brainstorm and optimize strategies.
  • Client education: Inform clients about marketing best practices, industry trends, and the value of our services.
  • Record-keeping: Maintain accurate records of client interactions, project details, and campaign performance.
  • Reporting: Prepare reports and presentations to showcase results and recommendations.

WHAT YOU'LL NEED:

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • 1-2 years of experience in client-facing roles, preferably within a marketing agency or similar environment.
  • Strong interpersonal skills with the ability to build rapport and trust with clients.
  • Proven track record of developing and implementing multi-channel marketing strategies.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite and project management tools like Monday and JIRA.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Knowledge of marketing principles and strategies.
  • Passion for learning and staying updated on industry trends and best practices.

BENEFITS:

  • Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays…)
  • Outstanding collaborative work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day

We are not sponsoring visas for this role at this time.

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