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Therapist Onboarding Associate

2 months ago

Nashville, United States Luna Physical Therapy Full time
Join Our Team as a Therapist Onboarding Associate

Physical Therapists are the heartbeat of Luna, and you'll guide them one step closer to the financial and professional freedom they deserve and desire when they join our platform. Become a Therapist Onboarding Associate and be the voice, support, and resource that empowers therapists to achieve their business goals using the robust, tech-enabled Luna Clinical Model found exclusively on our platform. In this position, you'll implement strategies to ensure therapist satisfaction and long-term retention starting from their very first day. By working with internal teams, you'll help streamline processes, boost efficiency, advocate for therapist-centric features, and enhance the overall onboarding journey.

Ready to play a crucial role in our dynamic team and make a real impact in elevating the lives of both patients and therapists?

How you'll have an impact
    • Serve as the main contact for therapists, providing personalized support from agreement signing to platform activation.
    • Understand the complete onboarding process, including region-specific and state-specific requirements.
    • Use the Luna therapist app and other tech platforms to facilitate onboarding and provide necessary resources.
    • Collaborate with Sales, Credentialing, Therapist Success, and other teams to expedite onboarding and resolve issues.
    • Maintain accurate records and ensure compliance with regulations and policies.
    • Identify and implement process improvements for efficiency gains.
    • Mentor junior associates to ensure high-quality customer service.
    • Commit to continuous learning and stay updated on industry trends and platform updates.
Skills & Qualifications poised for success
    • 1-3 years of experience in a customer-facing role, preferably in healthcare or technology, focusing on onboarding or customer success.
    • Extensive knowledge of healthcare credentialing, especially for telehealth or remote therapy services.
    • Strong communication and interpersonal skills to build rapport and trust with diverse therapists.
    • Excellent problem-solving abilities and attention to detail, with experience managing complex workflows.
    • Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
    • Proficiency with technology platforms and software applications, and the ability to quickly learn new tools.
    • This is a great role for a physical therapist or physical therapy assistant looking to make a transition to a non-clinical or corporate position
What Luna can offer you
    • Benefits on the 1st of the month following start
    • Quarterly bonus incentives based on individual performance to targets, where providing a positive and seamless onboarding experience for therapists is rewarded and recognized
    • Company paid life insurance, and other voluntary benefits available such as pet insurance, long term disability, etc.
    • 2 weeks paid time off accrued annually not including sick time
    • 8 company holidays
    • Hybrid work environment based out of new Nashville office
    • Career ladder with talent development programs
    • Nice stock options based on Luna's growth phase


$16 - $21 an hour

Base rate listed above plus annual variable compensation of $6,000.

Range listed above is commensurate with geo-multipliers associated to Nashville as determined by third party market data. Actual base rate will be determined by actual experience applicable to the job requirements.

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