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Slot Supervisor

2 months ago

Albuquerque, United States Route 66 Casino Hotel Campus Full time
Job DescriptionJob Description

JOB DESCRIPTION

Position Title: Slot Supervisor

Department: Slots

Employment Classification: Non-Exempt

Position Summary/General Description:

A Slot Supervisor is responsible for the successful operation of the shift; supervising and guiding slot hosts in their responsibilities; and ensuring guests have a favorable gaming and entertainment experience.

Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.


Essential Duties & Responsibilities:

  • Supervise, train, guide, and support employees. Assist in the daily techical (e.g., checkout sensitive keys, determine payout, monitor fills, etc.) and administrative operations (e.g., address variances, employee time off, ordering, etc.) and adhere to budget (e.g., labor cost) for department.
  • Protect company assets by strictly maintaining sensitive keys; ensuring employees manage banks (e.g., count, verify, sign for banks issued, balance bank at the end of shift, resolve variances, etc.); verify/pay jackpots and ensure employees reset slot machines after payoffs.
  • Maintain knowledge, adhere to and ensure employees comply with Slot rules/procedures, internal controls, Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations, federal regulations and state regulations.
  • Address difficult circumstances and satisfy guest complaints that arise in a constructive, professional manner; refer to the appropriate supervisor when necessary.
  • Have regular meetings with assigned employees to address department matters.
  • Maintain flexible and efficient time management skills; prioritize workload.
  • Ensure daily staffing and break schedules are maintained in the best interest of customer service.
  • Maintain necessary records (e.g., progressive, MTL, override and taxable logs).
  • Perform complex arithmetic calculations.
  • Observe all slot activity offering assistance to slot players on machine functions and payouts.
  • Maintain knowledge of the various types of slot machines, identify major malfunctions and correct minor machine malfunctions.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

  • High school diploma or GED preferred.
  • 0-1 year relevant experience & have demonstrated leadership ability in slot department or prior management experience in another area. Prior casino experience preferred.

Licensing & Certification:

  • None.

Computer Equipment, Software, Machinery:

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • 10 key calculator and money carts.
  • Kronos.

Essential Physical Requirements:

  • Requires the ability to bend over, crouch/stoop, hear, reach overhead, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
  • Requires the ability to kneel 25-50% of the time.
  • Requires the ability to push/pull, carry and lift 50+ lbs. 51-100% of the time.
  • Requires the ability to slide/transfer 1-50+lbs. 25-50% of the time.
  • Requires the ability to push/pull, carry and lift 1-50 lbs. 1-24% of the time.

Essential Mental Demands:

  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

  • Train, schedule, apportion work among employees, direct (determine work techniques, equipment and materials), and appraise productivity. Recommend work appraisal (performance evaluation), salary adjustment, progressive discipline, not including termination of employment.


Work Environment (inside/outside):

  • The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).


Other Requirements:

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment alcohol/drug screening.