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Lead Custodian

3 months ago

Albuquerque, United States Route 66 Casino Hotel Full time

Position Title: Custodian

Department: Custodial

Employment Classification: Non-Exempt

Position Summary/General Description:

A Custodian maintains a clean environment for all LDC casinos and related facilities.

Expectations:

Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.

Act as a role model within and outside the casino.

Maintain a positive and respectful attitude toward customers and co-workers.

Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

Perform custodial duties such as: Vacuuming; mopping; scrubbing; panning/sweeping; disposing of trash/change trash bags as needed; cleaning ash trays; cleaning restrooms (e.g., clean toilets/urinals, countertops, and fill dispensers); cleaning table games (e.g., wipe tables and remove trash); cleaning slot machines and surrounding areas (i.e. clean gaming machines, clean between machines, chairs); cleaning windows, mirrors, walls, doors, carpet and other furnishings.

Practice safety standards at all times keeping the property safe for guests and co-workers. Report any injuries or unsafe conditions to the person-in-charge immediately.

Maintain knowledge of cleaning solutions; preventative maintenance of equipment, and cleaning of equipment. Report equipment repair requirements to supervisor.

Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).

At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

Maintain a clean, safe, hazard-free work environment within areas of responsibility. Be aware of cleaning chemicals and how to respond to unexpected exposure of the product to eyes or open body services.

Comply with custodial department standard operating procedures.

Serve as a mentor to custodial and heavy duty cleaners, and use the buddy system during training.

Participate in meetings and workshops to support custodial operations.

Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).

Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.

Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.

Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

High School diploma or GED preferred.

Relevant work experience preferred.

Licensing & Certification:

None.

Computer Equipment, Software, Machinery:

Use a carpet extractor, small area extractor, carpet and spotter extractor, wet/dry vacuum and chariot vacuum.

Essential Physical Requirements:

Requires the ability to balance/climb, bend over, crawl, crouch/stoop, hear, kneel, reach overhead, sit, stand, talk, turn/twist and repetitively use hands 51-100% of the time.

Requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time.

Requires the ability to push/pull, lift and slide transfer 25-50+ lbs. 1-24% of the time.

Essential Mental Demands:

Requires making decisions 25-50% of the time.

Requires problem solving, organizing, planning, interpreting data, reading and writing 1-24% of the time.

Supervisory Responsibilities:

None.

Work Environment (inside/outside):

The job is performed indoors with exposure to loud noises and fumes.

Other Requirements:

Obtain and maintain a gaming license through the Pueblo of Lagunas Gaming Control Board.

Must pass a pre-employment alcohol/drug screening.