Drop/Count Team Member

3 weeks ago

Albuquerque, United States Route 66 Casino Hotel Full time
JOB DESCRIPTION

Position Title: Drop/Count Team Member

Department: Drop/Count

Employment Classification: Non-exempt

Position Summary/General Description:

A Drop/Count Team Member exchanges and collects all slot machine bill validator (BV) boxes, transports them to the soft count room and counts/records the currency, coins, currency tickets, and chips from all slot machine BV and table games boxes.

Expectations:

Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
Act as a role model within and outside the casino.
Maintain a positive and respectful attitude toward customers and co-workers.
Consistently reports to work on time prepared to perform duties of position.

Essential Duties and Responsibilities:

Exhibit speed, accuracy and confidentiality in the completion of all drop/count activities including but not limited to: removing full BV’s and inserting empty BV’s for all slot machines, transporting boxes to count room, sort/count currency, coins, currency tickets, and chips from the full BV/table games boxes identifying the contents of each individual box, preparing detailed and accurate drop/count verification reports to be submitted to the main bank and revenue audit departments.
Adhere to departmental policies and procedures, safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
Assist with training, take and follow direction from others.
Maintain, clean and operate currency counting equipment and all other equipment each day.
Maintain casino cash receipts, reporting requirements, basic knowledge in accounting functions, and complex mathematical skills.
Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
Report suspicious activity to the lead/supervisor, security, and surveillance departments.
Request supervisor assistance when necessary.
Attend required meetings and training.
Complete all drop/count duties according to established standards in allocated time frame.
Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

High School diploma or GED Certification preferred.
Must have one (1) year experience in drop/count or relevant work experience.

Licensing & Certification:

None.

Computer Equipment, Software, Machinery:

Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
Experience operating counting equipment (e.g., money sorters, counters, and ten 10 key calculator).
Proficient with basic office equipment (e.g., computer, copy/fax machine, printers).
Use of hand tools (e.g., screwdriver, pliers, etc.).

Essential Physical Requirements:

The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, walk, see and repetitively use hands 51-100% of the time and the ability to balance/climb 25-50% of the time.
The job requires the ability to push/pull 1-50+ lbs. and carry, lift, slide/transfer 1-25 lbs. 51-100% of the time.
The job requires the ability to carry, lift, slide/transfer 25-50 lbs. 25-50% of the time.

Essential Mental Demands:

The job requires the ability to problem solve, organize, interpret data, read, write, and use basic math skills 51-100% of the time.
The job requires the ability to make decisions and plan 25-50% of the time.

Supervisory Responsibilities:

None.

Work Environment (inside/outside):

The job is performed indoors, in confined areas with exposure to hot temperatures, loud noises, dust and occasional exposure to cold temperatures and fumes.

Other Requirements:

Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
Must pass a pre-employment alcohol/drug screen.

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