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Dispatcher - Install Coordinator

4 months ago

Orange, United States Barker and Sons Plumbing Full time
Job DescriptionJob Description

You are a master at keeping ALL the plates spinning at once. 

That's why you’re such a great dispatcher. 

But you’re looking for a change. 

To work for a company that knows how important you are to the organization. 

Plumbers are an Essential Service after all. 

And there's simply no way they can be successful without a crackerjack dispatcher staying on top of their schedule, communicating like a ninja with customers, and getting the right person to the right job, every time. 

  • Do you love being the conductor of the symphony?
  • Do you find it cathartic to watch your work all dance so beautifully on the appointment board? 
  • Do you love connecting with customers, giving them hope and confidence in our company and the services we provide?

We’re looking for the kind of person that would be uncomfortable leaving a job incomplete. 

For the person who believes in helping others over themselves. 

For the person who believes it is their duty to ensure no one should be left behind.  

And we think that person might very well be you. 

It’s your precision to detail, leaving no stone unturned, that makes you so perfect for this role. 

Your ability to gracefully handle a constant stream of communication as the conduit between Plumber and Prospect. 

You are the lynchpin, and we honor you. 

If you are humble and keen to deliver a world-class experience, we want you to join our tribe.

We do great work because we have great people like YOU.  

That means we do Not give our time, energy, or money to No-Show-Nicks, Lazy-Larrys, or Angry-Als. 

No need to apply if you're not a stand-up human being. 

We're only looking for happy, hard-working, hands-on, and hungry leaders for our organization.   

Yes, leaders. This opportunity Literally Only Exists for those that we genuinely believe will someday be leaders in our organization. 

At Barker and Sons, we are always working really hard to make it about people. 

We have all the perks you'd expect, including: 

  • Health, Vision, Dental and Life insurance
  • 401(k) plan with company matching
  • Paid holidays and paid time off
  • Onboarding and ongoing training and development
  • All the tools for the job

...and a whole bunch more. 

The real question is, are you ready to step into your genius zone so we can start celebrating you already?

If your heart is saying yes, come join me at Barker & Sons. 

It's your time to take control of your future at a place you enjoy coming to each day. 

Brenda Barker

Owner

Barker & Sons Plumbing & Rooter

Compensation:

$24 - $28 hourly

Responsibilities:

  • Ensure daily revenue and sold-hour goals are met by prioritizing urgent and profitable calls effectively.
  • Provide technicians with accurate information to ensure high-quality customer experiences.
  • Manage the schedules and requirements of all technicians in the field efficiently.
  • Document the outcomes of each service call and prepare concise report summaries for senior management.
  • Maintain professionalism and build customer relationships to encourage repeat business.
  • Address customer inquiries, resolve issues promptly, and uphold the brand image.
  • Engage in training activities to enhance sales and ensure timely dispatch of incoming orders.
  • Keep customers updated on technician progress throughout the day.
  • Collaborate closely with the lead installer and installation manager to complete jobs on time and within budget, contributing to the company's financial objectives.
  • Contact customers to schedule installations.
  • Coordinate and assign jobs to installers and apprentices.
  • Establish customer rapport to ensure the highest levels of satisfaction.
  • Ensure all necessary equipment is ordered and prepared for each job, following quality checklists.
  • Assist in completing paperwork accurately and in a timely manner.
Qualifications:

  • Must have a proven track record in providing exceptional customer service.
  • Proficiency in IT, including strong typing skills and familiarity with phone systems, is required.
  • High level of integrity with advanced social skills to build solid connections with customers.
  • Excellent verbal and written communication skills are essential.
  • Ability to build trust, handle conflicts effectively, and hold others accountable.
  • Thrives in a fast-paced, goal-oriented environment with a competitive spirit.
  • Enjoys both individual contribution and teamwork to achieve success.
About Company

Who We Are: There is a lot of love at Barker and Sons.


Barker & Sons Plumbing & Rooter is filled with dependable, confident, capable, and caring service providers. With room to grow and plenty of recognition for excellence, you’ll love our vibe. It really does take a tribe to deliver a world-class buying experience. And that takes a happy, healthy, wealthy culture and we can't wait to bring you into ours.



Benefits:

  • Professional advancement through sponsored training and continuous development
  • Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage
  • 401(k) with a 4% match
  • Paid time off, paid holidays, and adaptable schedules
  • Company provided service truck, tablet, and uniforms
  • Company-wide family events