Dispatcher - Install Coordinator

4 weeks ago

Orange, United States Barker and Sons Plumbing Full time
Job DescriptionJob Description

Are you a skilled juggler, adept at managing multiple tasks simultaneously? If so, your talent as a dispatcher is invaluable, but perhaps you're seeking a new opportunity. A chance to work for a company that truly appreciates your pivotal role within the organization. After all, plumbing is an essential service, and the key to success lies in having an exceptional dispatcher like yourself to orchestrate schedules, communicate effectively with customers, and ensure the right personnel are assigned to each job flawlessly. If you find joy in conducting a symphony of operations, take pride in seeing your work harmoniously displayed on the appointment board, and thrive on building connections with customers while instilling confidence in our services, then you might be the perfect fit for us.

We are seeking someone who is committed to seeing tasks through completion, prioritizes helping others, and believes in the importance of not leaving anyone behind. Your meticulous attention to detail and thoroughness make you an ideal candidate for this role. As the vital link between plumbers and customers, you excel at managing a constant flow of communication seamlessly. Your contributions are invaluable, and we deeply respect your dedication. If you possess humility and a drive to deliver exceptional service, we invite you to become a part of our team.

At Barker and Sons Plumbing, we understand that our success is fueled by outstanding individuals like you. We are committed to working with individuals who share our values and ethos. If you embody qualities such as hard work, positivity, hands-on approach, and leadership potential, we want you on board. This opportunity is exclusively for individuals who we believe have the potential to become future leaders within our organization. If you are ready to step into your greatness and embark on a journey towards leadership, we are the place for you. Join us, where we prioritize our people. Enjoy a range of benefits including health insurance, 401(k) plans with company matching, paid time off, training and development opportunities, and all the necessary tools to excel in your role. Embrace the chance to showcase your talents and let us celebrate your contributions. If your intuition is guiding you towards this opportunity, seize the moment and be part of a workplace where you feel valued every day.


Brenda Barker Owner, Barker and Sons Plumbing

Compensation:

$24 - $28 hourly

Responsibilities:
  • Ensure daily revenue and sold-hour goals are met by prioritizing urgent and profitable calls effectively.
  • Provide technicians with accurate information to ensure high-quality customer experiences.
  • Manage the schedules and requirements of all technicians in the field efficiently.
  • Document the outcomes of each service call and prepare concise report summaries for senior management.
  • Maintain professionalism and build customer relationships to encourage repeat business.
  • Address customer inquiries, resolve issues promptly, and uphold the brand image.
  • Engage in training activities to enhance sales and ensure timely dispatch of incoming orders.
  • Keep customers updated on technician progress throughout the day.
  • Collaborate closely with the lead installer and installation manager to complete jobs on time and within budget, contributing to the company's financial objectives.
  • Contact customers to schedule installations.
  • Coordinate and assign jobs to installers and apprentices.
  • Establish customer rapport to ensure the highest levels of satisfaction.
  • Ensure all necessary equipment is ordered and prepared for each job, following quality checklists.
  • Assist in completing paperwork accurately and in a timely manner.
Qualifications:
  • Must have a proven track record in providing exceptional customer service.
  • Proficiency in IT, including strong typing skills and familiarity with phone systems, is required.
  • High level of integrity with advanced social skills to build solid connections with customers.
  • Excellent verbal and written communication skills are essential.
  • Ability to build trust, handle conflicts effectively, and hold others accountable.
  • Thrives in a fast-paced, goal-oriented environment with a competitive spirit.
  • Enjoys both individual contribution and teamwork to achieve success.
  • Bachelor's Degree.
About Company

About Us:

Barker and Sons Plumbing & Rooter is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”

  • Professional advancement through sponsored training and continuous development.
  • Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.
  • 401(k) with a 4% match.
  • Paid time off, paid holidays, and adaptable schedules.
  • Company-provided service truck, tablet, and uniforms.
  • Company-wide family events.

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