ERC - Outside Sales Manager
4 months ago
WHO WE ARE:
Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the U.S. and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. If you are ready to take your career to the next level, and you meet our qualifications, we would like to speak with you For more information, visit: restorationcleveland.com.
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Mission: To provide opportunities for great people to deliver Best in Class results.
JOB SUMMARY:
Emergency Recovery Coordinators work with property owners after events such as a fire or flood to clean up and repair damage to residential and commercial property. As the Emergency Recovery Coordinator, you will provide immediate assistance to the property owner to enable effective implementation of recovery initiatives. The short-term humanistic needs of the property owner will come first. The property owner will be treated with the dignity, compassion and respect they deserve. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need.
We are looking for an individual with a strong sales ability who is also comfortable building a strong rapport with customers in extremely stressful situations.
Essential Duties and Responsibilities:
- Be familiar with the assigned territory
- Responsible for educating the consumer on products or services
- Responds to all generated leads and provides feedback to pertinent parties
- Provide emergency recovery care kits and services to the impacted property owner
- Communicate services to affected property owner
- Seeks partnerships to improve performance with emergency services departments and municipalities.
- Volunteer non-operational time to related community events
- On-call availability 24/7 to include weekends and holidays
- Sell restoration industry products and services
- Achieve and remain current in required certifications
- Other duties as assigned.
REQUIREMENTS:
- 5+ years’ experience in a professional emergency environment (Restoration ERC, Military, Fire service, EMS, Police, or similar).
- Possess strong interpersonal and empathy skills.
- Proven ability to close sales and provide quality customer service
- Ability to always represent the core values of the Paul Davis brand, especially in highly emotionally charged situations
- Maintain a high degree of professionalism and compassion while being positive and informative.
- Possess and maintain current knowledge of restoration products and services.
- Availability to be on-call 24/7 and respond on-site regardless of time of day, weather conditions, and location (within the assigned territory) subject to maintaining a safe working environment
- IICRC Training and Designations a plus (Fire, Water, Odor)
- Valid driver’s license and background check with a clean record.
- High School Diploma or equivalent
- Ability to sit/stand/walk for prolonged periods.
- Ability to climb ladders, work at ceiling heights and lifting up to 50 pounds.
- Ability to perform small property securement.
COMPENSATION:
- Commensurate with experience and/or certifications.
- Bonus pay commensurate on performance.
EOE STATEMENT:
- We are an equal employment opportunity employer.
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