Appointment Center Agent

1 month ago

San Bernardino, United States SAC Health Full time
Job DescriptionJob Description

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20

What We Are Looking For

The Appointment Center Agent is primarily responsible for answering inbound calls for all of SAC Health departments in a positive, timely, and professional manner. Schedule, confirm, cancel, and amend appointments as well as verify, update, and/or correct insurance information in the company provided computer system and software.

Schedule: 4 days per week, 10 hours per day, Monday-Thursday 8:30am-7:00pm | Location: Hospitality Administrative Offices, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

  • Answer inbound calls in a warm, friendly, and timely manner.
  • Brand each call according to SAC Health's expectations and standards
  • Provide accurate information for all inquiries regarding appointment information, appointment location, and doctor assignment and availability.
  • Schedule, cancel, and amend appointments in the company provided computer system and software for all of SAC Health patients and departments accurately.
  • Validate, update, and/or correct insurance information in the company provided computer system and software as needed for all of SAC Health patients
  • Confirm eligibility status, verify patient demographics, authenticate the caller, and collect pertinent billing information.
  • Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
  • Other duties as outlined in the official job description.

QUALIFICATIONS:

  • Education: High school diploma or equivalent required. Medical terminology and additional studies in business preferred.
  • Licensure/Certification: Medical Assistant Preferred, but not required. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
  • Experience: Minimum of one (1) year of experience in a Call Center/Appointment Center and/or in front or back medical office preferred.
  • Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.
  • Interpersonal Skills: Effectively communicate with all levels of personnel, students, and patients by phone, in writing and in person. Must be able to read, analyze and interpret procedures from various payer sources. Must possess basic writing skills.
  • Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full Benefits Package Effective on Your First Day

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more

Learn More About the Work We Do:

SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect

  • Appointment Center Agent

    4 weeks ago

    San Bernardino, United States SAC Health Full time

    Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center...

  • Appointment Center Licensed Vocational Nurse

    1 week ago

    San Bernardino, California, United States SAC Health Full time

    About Us:SAC Health is dedicated to enhancing the well-being of our patients and their families through culturally attuned, exceptional healthcare. We prioritize patient-centered, holistic care, making SAC Health the preferred provider for our community.Key Highlights:Outstanding Patient Satisfaction RatingsLeading Teaching Health Center FQHCMultiple...

  • Insurance Account Position

    2 months ago

    San Bernardino, United States Rc Chavez - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Rc Chavez - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...

  • Patient Appointment Coordinator

    2 weeks ago

    San Bernardino, California, United States SAC Health Full time

    About Us: SAC Health is dedicated to enhancing the well-being of our patients and their families through culturally attuned, outstanding healthcare services. We prioritize patient-centered, holistic care, which is the cornerstone of our approach, making SAC Health the preferred choice for our patients. Key Highlights: Exceptional Patient Satisfaction...

  • Patient Appointment Coordinator

    2 weeks ago

    San Bernardino, California, United States SAC Health Full time

    About Us: SAC Health is dedicated to empowering our patients and their families to achieve vibrant and healthy lives through culturally attuned, exceptional care. We focus on patient-centered, holistic care, and our comprehensive, team-oriented approach positions SAC Health as the preferred provider for our patients. We boast Top-Tier Patient Satisfaction...

  • Patient Appointment Coordinator

    2 weeks ago

    San Bernardino, California, United States SAC Health Full time

    About Us: SAC Health is dedicated to empowering individuals and families to achieve vibrant health through exceptional, culturally sensitive care. Our holistic, patient-centered approach distinguishes SAC Health as the preferred provider for our community. Why Work With Us? We pride ourselves on our outstanding patient satisfaction ratings and our status as...

  • Call Center Agents

    1 month ago

    San Antonio, United States Trinity Staffing Services Full time

    Job DescriptionJob DescriptionOutbound Call Center agents to schedule patient appointments with Audiologists. A minimum of 2 years' experience in sales-related or outbound call center is required. We're looking for customer service oriented, friendly people with good communication skills. Basic PC experience is required. Dependability and commitment...

  • Call Center Agent

    3 weeks ago

    San Francisco, United States Mendocino Farms Talent Acquisition Team Full time

    1563 Mission St, San Francisco, CA 94103, USA Req #800 Monday, August 19, 2024 HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Integrated Care Center Clinic is a...

  • Healthcare Appointment Coordination Specialists

    2 weeks ago

    San Antonio, Texas, United States Ivyhill Technologies LLC Full time

    Job OverviewIvyhill Technologies LLC is actively seeking qualified individuals for the role of Medical Telephone Appointment Agents. This position is based in a call center environment, where agents will be responsible for facilitating appointment scheduling for a Military Treatment Facility (MTF) under a government contract.Key Responsibilities:Manage the...

  • Medical Appointment Coordinator

    16 hours ago

    San Antonio, Texas, United States Ivyhill Technologies LLC Full time

    Job SummaryIvyhill Technologies LLC is seeking a highly skilled Medical Telephone Appointment Agent to join our team. As a Medical Telephone Appointment Agent, you will be responsible for scheduling medical appointments and providing exceptional customer service to our patients.Key ResponsibilitiesSchedule medical appointments and determine patient...

  • Call Center Agent

    2 weeks ago

    San Antonio, United States Methodist Le Bonheur Healthcare Full time

    Description Introduction Do you want to join an organization that invests in you as a(an) Call Center Agent? At Texas Transplant Physician Group, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits Texas Transplant Physician Group, offers a total rewards...

  • Sales Appointment Setter

    1 month ago

    San Antonio, United States UNIVERSAL TOYOTA Full time

    Job DescriptionJob DescriptionDescription:Sales Appointment SettingUniversal Toyota is looking to hire full-time business development agents to help manage our opportunities. Candidates will be responsible for conducting business both online and over the phone with the emphasis of appointment setting. Responsibilities include driving and increasing customer...

  • Healthcare Appointment Coordination Specialists

    1 week ago

    San Antonio, Texas, United States Ivyhill Technologies LLC Full time

    Job OverviewIvyhill Technologies LLC is actively seeking qualified individuals for the role of Medical Telephone Appointment Agents. This position is crucial for managing appointment scheduling and patient interactions within a call center environment.Key Responsibilities:Manage the scheduling of medical appointments while assessing patient eligibility...

  • Healthcare Appointment Coordination Specialists

    2 weeks ago

    San Antonio, Texas, United States Ivyhill Technologies LLC Full time

    Job OverviewIvyhill Technologies LLC is actively seeking qualified individuals for the role of Medical Telephone Appointment Agents within our dedicated call center. This position involves providing essential appointment scheduling services for a Military Treatment Facility (MTF) under a government contract.Key Responsibilities:Efficiently schedule medical...

  • Agents Assistant

    2 weeks ago

    San Marcos, United States Trifunovic Insurance and Financial Services - State Farm Agent Part time $20

    Job DescriptionJob DescriptionBenefits:Competitive salaryDonation matchingOpportunity for advancementROLE DESCRIPTION:Trifunovic Insurance and Financial Services - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Agents Assistant -...

  • Call center agent

    4 weeks ago

    San Antonio, United States Randstad Full time

    Immediate job opening for Call Center Agents! Are you comfortable speaking on the phone with customers? Do you have basic computer skills? Are you a reliable worker? See the job information below and if it meets what you are looking for, apply today! Inbound Call Center Agent Monday - Friday, NO WEEKENDS! Training is 8AM-5PM, regular shift is 9AM-6PM $15.00...

  • Receptionist - State Farm Agent Team Member

    4 months ago

    San Antonio, United States Tim Mcbroom - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    3 months ago

    San Antonio, United States Mike McDonald - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    3 months ago

    San Francisco, United States Tiffany Won - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    3 months ago

    San Antonio, United States Jaime Luna - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...