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Medical Appointment Coordinator
2 months ago
Ivyhill Technologies LLC is seeking a highly skilled Medical Telephone Appointment Agent to join our team. As a Medical Telephone Appointment Agent, you will be responsible for scheduling medical appointments and providing exceptional customer service to our patients.
Key Responsibilities- Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
- Support the Primary Care Manager (PCM) by name in the appointment or consult management departments scheduling primary and specialty care appointments and consult referrals.
- Verify beneficiary eligibility for requested bookings and confirm/update patient demographics.
- Follow appropriate booking and consult protocols as outlined in the booking tools or Standard Operating Procedures (SOP) for each clinic.
- Initiate outbound calls to patients, send mass mailers to specific patient groups, and respond to online messaging requests as needed to schedule, reschedule, and/or cancel appointments.
- Direct the flow of initial specialty referral consults for clinical review to specialty care clinics, understanding clinic capability and adhering to all clinic SOPs.
- U.S. Citizenship.
- A minimum of a High School Diploma or equivalent.
- Six months - 1 year of experience in a medical office and a fast-paced call center.
- Mandatory knowledge of medical terminology as evidenced by a 40-hour educational certificate or at least six (6) months of experience in a medical environment.
- Minimum typing speed of 35 words per minute.
- Ability to demonstrate excellent customer service skills, a professional demeanor, and a sound understanding of general medical ethics and etiquette.
- Ivyhill offers a full benefits package to include vacation and sick leave; medical, dental, and vision insurance; life and accidental death and dismemberment insurance; short and long-term disability; and a 401(k) Plan.
- Ivyhill is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.
